Summary
Join our innovative and supportive team as a Business Admin Intern. In this role, you will take on a variety of responsibilities. We believe in teamwork, creativity, and having fun while working towards success. If you're excited to be part of a supportive and innovative environment, we'd love to hear from you!
Wage
£13,312 to £23,795.20 a year
£256 a week
Training course
Business administrator (level 3)
Hours
To be confirmed during the interview process.
40 hours a week
Possible start date
Monday 24 February
Duration
1 year 6 months
Positions available
1
Work
As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.
What you’ll do at work
* Managing daily administrative tasks such as schedules, spreadsheets, and filing
* Tracking client course progression and providing support through customer service
* Using tools such as Monday.com, HubSpot, Google systems, Acuity, and Kajabi to streamline processes
* Assisting with creating reports and managing data
* Supporting the team with event preparation, document creation, and general office tasks
* Balancing independent projects with teamwork initiatives
* Handling customer queries over the phone, email, WhatsApp or text.
* Managing schedules and calendars
* Organising and maintaining company records
* Tracking student progression
* Handling customer service inquiries
* Managing and updating spreadsheets
* Using Monday.com for task management
* Utilising HubSpot for CRM tasks
* Scheduling appointments with Acuity
* Maintaining and updating Kajabi platform
* Generating reports
* Assisting in event planning and logistics
* Preparing administrative reports
* Arranging travel for company events
* Supporting weekend events if needed
* General Administrative Tasks
* Attending Meetings
* Supporting Management
* Making Tea & Coffee
Where you’ll work
70 MAGPIE HALL LANE
BROMLEY
BR2 8ER
Training
An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.
College or training organisation
LONDON SOUTH EAST COLLEGES
Your training course
Business administrator (level 3)
Equal to A level
Course contents
* Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
* Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
* Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
* Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
* Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
* Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
* Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
* Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Your training plan
On programme Training:
* Level 3 Business Administrator Apprenticeship Standard
* Level 2 Functional Skills in maths and English
* Institute of Apprenticeship Certificate
End-Point Assessment (EPA):
* Knowledge test
* Skills test
* Oral questioning - underpinned by portfolio
More training information
* Off-the-job training will occur once a week (e.g., every Friday) at Bromley College, as required. This includes classroom learning and assessments.
* Additional ad-hoc training sessions may be scheduled to meet the apprenticeship requirements.
Requirements
Essential qualifications
GCSE in:
* Maths & English (grade Grades 4-9 (A*- C))
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
* Communication skills
* IT skills
* Attention to detail
* Organisation skills
* Customer care skills
* Problem solving skills
* Presentation skills
* Administrative skills
* Number skills
* Analytical skills
* Logical
* Team working
* Initiative
Other requirements
Travel to different locations for events and meetings will be required. Some weekend work may be required, with adequate notice provided in advance and time off in lieu