Are you interested in an opportunity with a leading adhesive manufacturer?
Check all associated application documentation thoroughly before clicking on the apply button at the bottom of this description.
Empress Talent is supporting a valued client on their search for a Technical Support Engineer to join their fantastic team, reporting into the Head of Sales and Marketing.
This is a full-time position including but not limited to the following job responsibilities:
* Technical Support
* UK & European business support – provide extensive technical support and backup to UK & European distributor network – via phone, email and in person - visiting distributors, training staff and attending joint customer visits
* Technical service projects and supportive technical data generation, developing and implementing testing programs
* Maintaining and populating central knowledge database for product and application information which can be easily accessed by staff
* Updating, populating and maintaining the company's master data file
* Availability for site visits to support internal sales staff technically
* Manning technical helpline telephone and tech.support inbox
* Updating CRM database, forwarding sales leads to relevant salespeople and distributors
* Preparation of presentations and materials
* Hosting webinars and training sessions and hands-on demonstrations
* Handling of product quality complaints
* Exhibition stand manning as required
* Assistance in promotional video filming activities
Quality Control
* Arrange QC cover to ensure adequate coverage on days that the QC technician is unavailable, and cover during sickness or holidays
Document Control
* Creation and control of technical datasheets
* Writing of technical articles and product PR in collaboration with marketing department
* Technical content creation for blog, brochures, distributor website etc. supporting marketing activities
* Creation of case studies, application profiles and product sales tools
Business Innovation
* Identify and attend relevant conferences and exhibitions
* Identify and attend relevant training courses to enhance skills
General
* Housekeeping audits
* Cleanliness & tidiness of working environment and site
* Accident free working
Qualifications and Education Requirements
* Science-based degree, engineering background, good working knowledge of MS Office suite
* Full driving license
This is a fantastic organisation offering competitive salary and benefits, if you are interested in hearing more please apply with your CV to this application or contact lucy@empresstalent.co.uk