***Previous applicants need not apply***
Working as part of the Appointment Services Team, within the Appointment Centre at Huddersfield Royal Infirmary for the Outpatient Directorate. The Appointment Services at CHFT have three busy teams responsible for the smooth running of outpatient services.
The Phone team receives phone calls from patients with a variety of inquiries in relation to their appointments. The booking team is responsible for the priority management of patients awaiting outpatient appointments, booking, cancelling, and rescheduling appointments in line with service needs, providing clear communication to patients.
The template team is responsible for building clinics throughout the trust, ensuring that clinics match the needs of patients and clinicians and continue to meet the demands of each individual service.
The post holder will be required to work across the department where necessary and will also be responsible for a range of general admin duties.
Please note: This role involves working a shift pattern of Day (08:00-16:00) and Lates (11:00-19:00) and some Saturday working (09:00-12:00). All shift rosters are provided with 6 weeks' notice.
Key Responsibilities:
1. Handling & receiving phone calls from patients and assisting them with a variety of inquiries including booking, rescheduling, and cancelling appointments.
2. Answering phone calls in a courteous and timely manner within a busy office environment.
3. Helping to achieve targets for the team whilst working in a friendly, vibrant busy office environment.
4. Proactively ensuring all data held in the trust system is accurate and up to date.
5. Assisting patients and booking transport for patients when necessary, notifying the relevant department of any requirements the patient may have.
Calderdale and Huddersfield NHS Foundation Trust aims to design and implement services, policies, and measures that meet the diverse needs of our service, population, and workforce, ensuring that none are placed at a disadvantage over others. We therefore aim to ensure that in both employment and services, no individual is discriminated against by reason of their gender, race, disability, age, sexual orientation, religion or religious/philosophical belief or marital status.
For further details / informal visits contact:
Name: Fatima Begum
Job title: Assistant Appointment Services Manager
Email address: Fatima.Begum@cht.nhs.uk
#J-18808-Ljbffr