Field Service Engineer - Central and North London Area, Hemel Hempstead
Client:
Location: Hemel Hempstead, United Kingdom
Job Category: -
EU work permit required: Yes
Job Reference: 3c4f0078606e
Job Views: 81
Posted: 22.02.2025
Job Description:
Who we are
Every life is unique and so are you! At Dräger we protect, support, and rescue lives day in and day out. We are interested in you if you have the desire to work for an organisation that does something more, something that is truly worth working for.
As an international leader in medical and safety technology, we develop pioneering devices, software, services, and solutions that people around the world trust. Wherever Dräger products are used, it's about the most important thing: it's about life.
About the role
As a Draeger Field Service Engineer, you will ensure service assistance & operational requirements as directed by geography, product line, task, etc., delivering the highest level of customer satisfaction and achievement of service operations goals & targets.
As a Draeger Field Service Engineer, you will assist all Regional Service Managers, Team Leaders, Senior Engineers, or others such as Project Managers, Account Managers with duties and tasks as required to improve service performance and delivery of required projects & services across Draeger’s products.
Tasks and Responsibilities
1. Performs scheduled maintenance visits and corrective repairs as directed.
2. Performs warranty repairs as directed.
3. Performs installation and commissioning activities as directed.
4. Performs technical corrective actions as directed.
5. Feedback quality situations and issues from the field to the Service Management Team via regular meetings within the local team.
6. Tracks installed base accuracy and reports variances to the Service Support Team.
7. Provides support to sales for replacement / special sales programs.
8. Provides support to sales and marketing for congresses, exhibitions, demos, workshops, etc.
9. Provides support to Lifecycle sales to develop contracts and assist in the achievement of lifecycle business goals.
10. Maintains company assets & tools in accordance with company guidelines.
Shared responsibilities
All employees have a responsibility:
* To comply with the Integrated Management System (IMS) and minimise any impact on the environment whilst carrying out their duties.
* To ensure and promote safe working conditions for all employees, visitors, and contractors by implementing, monitoring, and complying with occupational health & safety provisions.
* To embed our WeLEAD competencies – I build trust, I create value for the customer, I enable others, I provide direction, I embrace diversity, I deliver results.
Reporting Relationships
Manager: Regional Service Manager
Size of team/environment
Team of regionally based field service engineers, typically around 20. All engineers report to Regional Service Managers via Team Leaders and are supported by Senior Engineers Specialists by product modality.
Role Requirements
Education/Qualifications
* Ideally degree qualified in a related subject such as electronics, electrical, or computing studies with 3-5 years’ experience.
Related Experience
* Proven experience over a wide range of capital equipment & systems, ideally with experience of safety-related devices.
* Able to deliver a high level of customer care and develop long-standing customer relationships.
* Ability to organise and prioritise to meet a wide range of diverse & demanding activities.
* Ability to work as part of a team.
* Resolve complex issues and demonstrate excellent problem-solving skills.
* To be able to complete CCNSG plus any other required skill cards.
* To be eligible for registration to the VRCT scheme or similar professional body.
* To be reliable, honest & trustworthy and act as an ambassador for the company always.
Benefits:
* 27 days holiday plus bank holidays, with the option to purchase up to 3 additional days
* Company car or monthly car payment allowance
* Discounted critical illness cover, dental cover, and partner life assurance
* Cycle to Work scheme
* Gym membership discounts – up to 25%
* Charity Giving scheme
At Dräger, we have a clear vision to be an organisation with a working environment that includes a diverse mix of talented people who want to come, stay, and grow.
We ensure candidates with the required qualifications and experience will be considered for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
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