Application Deadline: 24 March 2025
Department: Support Services
Location: Widnes
Description
Seras is on the lookout for top talent to join our innovative and results-oriented team. Seras is the UK's number one supplier of biomass fuel! It has long-term contracts in place to supply nearly 2 million tonnes of fuel to Energy Recovery Facilities, generating renewable energy equivalent to the annual domestic electricity needs of 2% of the UK population.
Working as part of a winning team, we look for people who can spot the opportunity to do things better and have the ability and initiative to put excellent ideas into practice. We take pride in our dedication to delivering our best every day. We bring a can-do attitude - we just get on with it. Our culture is open and honest, agile, and flexible, and we are empowered to look for solutions and bring ideas. We are accountable, we take ownership, and focus and commit to our colleagues and customers. We take care, always focus on improving, owning it together, and stay connected.
What is the job?
As IT Admin Support for Seras, you will be dividing your time between processing purchase orders for IT, liaising with internal staff and 3rd party contractors on a variety of activities from simple support questions to quoted works and planned maintenance. You'll be purchasing, and in some cases setting up IT equipment and peripherals for colleagues. Scheduling site visits so our IT support team can communicate face-to-face with employees at multiple locations across the country. You'll also be managing stock levels and supporting the IT function with complete asset management as well as producing regular user audit reports.
We are looking for a good communicator with disciplined organization skills that can work on multiple tasks simultaneously. Someone that can provide a professional and friendly approach to our user base and has the ability to create strong working relationships both internally and externally.
Working Schedule: Monday to Friday, 20 hours per week - hours to be worked across 5 days, office-based only.
Key Responsibilities
* Documentation: Create and update technical documentation to ensure knowledge sharing and continuity.
* User Support: Provide efficient and effective technical support to end-users, resolving IT-related issues promptly.
* Management and support of IT equipment and phones for all staff.
* Raise any PO's for the function.
* The ordering and inventory control including, but not limited to IT and phone equipment.
* Installation of IT workstations via software distribution (PC systems, laptops, operating systems and company specific software).
* Accurately input data into various computer systems.
Skills, Knowledge and Expertise
Essential
* Speaking to customers and suppliers to answer queries and resolve issues.
* Organizing and scheduling meetings and events.
* Good organizational skills & time management.
Desirable
* Online portal updates.
* Placing orders.
* Raising purchase orders.
* Hands-on experience of installing IT hardware and software.
Why work for us?
We have a wide variety of additional benefits including but not exclusively:
* Salary sacrifice pension scheme.
* Access to a wide variety of e-learning development and coaching and support plus annual appraisal and personal development plan.
* Access to a comprehensive Employee Assistance Programme.
* An engaging People Forum.
* Benefits portal with access to many high street discounts.
* Life Assurance.
* Employee Referral Scheme up to £150.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Seras reserves the right to withdraw this advert following sufficient applications.
No Agencies please.
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