Customer Operations Manager Apply now » Date: 5 Dec 2024 Location: Abertillery, GB, NP13 1XE Company: Royal Mail Group Job reference 321299 Customer Operations Manager Salary starting from £44,541, 10% bonus potential, 25 days annual leave plus bank holidays and a company pension scheme with highly competitive contribution rates Permanent, Full time Abertillery DO, NP13 1XE ABOUT US We believe great things are possible and we make them happen. Royal Mail impacts people and businesses in more than 71 million ways, daily. The only company that delivers to every address in the UK, we bring people closer together, help independent businesses grow and make large corporations work better, connecting companies and customers worldwide. We’re driven to take people further; to empower our customers and colleagues to make their futures whatever they want. THE ROLE Full accountability for the Delivery team, you’ll work through the morning and into the afternoon and ensure the smooth running for all deliveries. Youll lead and inspire a team of front-line colleagues to work efficiently and provide excellent service at the doorstep. Being a great leader means creating a positive and engaging work environment, promoting inclusivity, and being a role model by living our values. To ensure we reach our best with people management, resource planning and specialist project activity, you’ll also partner with Trade Union to keep raising the bar as you coach your team to drive performance improvement. Delivering every item accurately and on time is crucial to who we are, you will play a major part in the trust customers have in us. Shift pattern: Monday - Saturday with one rolling day off WHAT YOU’LL GET We’re asking for a lot, but you’ll get a lot in return. First, there’s the 10% on-target bonus, generous holiday allowance, flexible working, pension scheme and an excellent parental leave policy. Then there are all the excellent benefits that come with MyBundle, such as: ● Cycle2work scheme ● Corporate discounts including retail vouchers, travel & attraction discounts, gym membership and more. There’s also all the exciting career opportunities that come with leading a team and driving key decisions. And that’s before we’ve even mentioned the great sense of pride you’ll feel from being part of one of the world’s most recognisable brands as we undergo a historic transformation and transition from a letters business to a parcels business. ABOUT YOU This is a role packed full of influence, challenges and responsibility, so we need someone who is flexible, can excel under pressure, and can apply LEAN methodologies in the workplace. Customer focused, team player, results driven, inspiring leader – you know how to get the best out of our people and deliver the best to our customers. You can empathise, motivate, coach, and collaborate, and will relish the opportunity to be part of our historic transformation from a letters business to a parcels business, whether that’s through reduced cost, innovative work practices or data driven ideas. We’re looking to you to bring your skills and experience to make brilliant things possible. Extra Benefits ● RMG Share Schemes - partnership and matching share offer ● Family friendly support - enhanced maternity pay, paternity leave, adoption leave and shared parental leave ● Discounts and offers - there are more than 800 offers to help you save on things like groceries, days out, holidays and your household bills. ● Supportive and generous company sick pay ● Your Wellbeing - you and your family have 247 access to services and tools to help you get the most out of life. From your physical and mental health to financial and social support and advice. It’s free, and it’s for everyone. Available only to perm employees Next Steps Ready to apply? Then complete your application online and submit your CV. If successful, you’ll be invited to a face-to-face assessment where you’ll have the chance to showcase your abilities and passion. You’ll also take part in a capability-based interview and a short management scenario exercise – more details will be provided on the day. If you are successful in your application, you will be provided with the necessary training to support you in your new role. As part of your induction journey, you will be required to attend a week of formal classroom training. You will be required to travel and, depending on the location of the training, you may need to stay overnight. This training will be during the second or third week of you being appointed to role. Trust forms the foundation of everything we do in Royal Mail. We want to be transparent about what kind of qualities we are looking for and build trust from the very beginning of your journey with us. The first step is your interview, and we mean ‘your’ interview. We want to give you the opportunity to shine. To enable you to do this, we will provide you with your interview questions ahead of the interview taking place. This will allow you time to prepare and ensure you have your best examples in mind. Royal Mail Group values both trust and our people. We don’t expect every candidate to meet the full criteria for the role. If your experience looks a little different from the job requirements, but you feel you have the relevant skills to bring value to the role, we’d love to learn more about you. Royal Mail is proud of our diverse employee network groups and the active role they play to support belonging and encourage a positive work environment. We are firmly committed to inclusion and passionate about our people representing the communities we serve. We are happy to support your need for any adjustments during the application and hiring process. Please share the details within your application if required. We are Forces family friendly and a Gold signatory to the Armed Forces Covenant. We welcome applications from ex-Armed Forces personnel, reservists, veterans, cadet instructors and military spousespartners. For more information on Royal Mail Group and our values please click here: https:www.internationaldistributionsservices.comenabout-us Closing Date: 12th December. Please note, this advert may close early if the appropriate number of applications has been reached. LI-POST RMG LIMRT Job Segment: Operations Manager, Bank, Banking, Manager, Operations, Finance, Management Apply now ».