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About the role
At a glance:
Hours of Work: Monday to Friday 7.45am to 4pm and 9.45am to 6pm. Includes weekends on a rota basis. Flexibility is required to cover occasional evenings.
Contract type: Fixed Term Temporary (up to 6 months)
Pay rate: £11.55
About the role:
To work as part of the hotel team to deliver and maintain a first-rate guest experience through the focus on the delivery of market-leading customer service.
To add value to the efficient and profitable running of your hotel in order to achieve your business and personal objectives, along with those of your team and the hotel.
Being a brand ambassador by being a warm and friendly Partner who provides a consistently outstanding customer experience that is unrivalled in the marketplace.
What you'll be doing:
As Partners - members of the Partnership - it's our responsibility to ensure our success for the future. We proactively seek out opportunities to continuously improve the way we work, taking action to ensure the Partnership is efficient and we are all as productive as possible. It's an ethos each and every Partner works by and you'll carry into your own role too.
To work as part of a busy team to deliver a first-rate guest experience through the focus on the cleanliness and maintenance of standards throughout the hotel.
Key Responsibilities
1. Cleaning and maintaining guest rooms, bathrooms, and public areas of the hotel.
2. Maintaining strict health and safety standards.
3. Supporting the implementation of changes to ensure continuous innovations and improvements are made within the team.
4. Supporting other areas of the hotel operation when needed.
5. Safe use of housekeeping tools and chemicals including vacuum cleaners, mops, and cleaning materials.
6. Demonstrating excellent customer service skills throughout the day, ensuring every interaction our guests have are positive ones.
Essential skills/experience you'll need
1. Self-motivated and ready to work alone when needed.
2. Great attention to detail and take pride in your work.
3. Able to work under time pressure.
4. Good computer literacy skills.
Desirable skills/experience you may have
1. Experience in a hotel/hospitality environment is welcomed but not essential. We'll give you the training you need to perform at your best, every day.
Benefits of the Partnership and the role:
* Full-time working holiday entitlement 22 days holiday, plus public and bank holidays (this is prorated for part-time hours).
* Free meals whilst on duty, for Live Out roles.
* Free meals for Live In roles.
* Partnership discount in store and online after completing your Earning Membership period.
* Excellent work-life balance, including focus on well-being and flexible working.
Next Steps:
1. The application form consists of a CV upload followed by application questions.
2. You'll be asked about any adjustments you might need to support the recruitment process.
3. Please note that should we receive a high volume of applicants we reserve the right to close the role early.
Please consider the following when making your application:
1. This role is subject to the following pre-employment screening: 2 year reference check.
2. We occasionally close vacancies early in the event we receive a high volume of applications.
3. Ensure you have an up-to-date CV.
We're the largest employee-owned business in the UK and home of our cherished brands, John Lewis and Waitrose. We're not just employees, we're Partners, driven by our purpose to build a happier world.
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