Summary
Through your 18 month contract, you will be immersed in the world of Talent and Recruitment. From working with our LMS (Learning Management System) to recruiting our early careers top talent programme, you will gain hands-on experience across two different departments, to really grow your career in People/HR.
Wage
£13,741 a year
Training course
HR support (level 3)
Hours
Office based - Monday to Friday 9am to 5pm.
35 hours a week
Possible start date
Monday 28 April
Duration
1 year 6 months
Positions available
1
Work
As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.
What you’ll do at work
* To be the key contact for all talent queries such as on-line learning, and internal communication platforms
* Co-ordinate the Team Member of the Month, charity donation and long service awards, including sharing these awards through our internal comms platforms
* Support the wider People team when required
* Monitor and respond to mailboxes within our SLA timeframes
* Run and distribute reports, this will include setting them up and maintaining reports, – Proactively looking for ways to improve the process
* Organise and provide materials for Hemel and support visits for new managers
* Champion our way of working, cascading our cultural concepts to the wider business, ensuring development tools are consistent with ways of working
* Source and headhunt potential candidates through various routes to market
* Recruit our graduate scheme and apprenticeships
* Post job adverts on our website and job boards
* Screening CVs and applications
* Complete initial screening calls
* Conduct telephone interviews
* Process offers and contracts
* Request and manage references
* Help manage queries through the careers inbox to SLAs
* Support centres with recruitment queries
* Providing weekly updates to hiring managers
* Post on our LinkedIn channel
Where you’ll work
Focus 31 West Wing Cleveland Road
Hemel Hempstead Industrial Estate
Hemel Hempstead
Hertfordshire
HP2 7BW
Training
An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.
College or training organisation
POTENTIAL REALISED - HR & TRAINING LIMITED
Your training course
HR support (level 3)
Equal to A level
Course contents
* Service Delivery: Delivers excellent customer service on a range of HR queries and requirements, providing solutions, advice and support primarily to managers. Builds managers’ expertise in HR matters, improving their ability to handle repeated situations themselves where appropriate. Uses agreed systems and processes to deliver service to customers. Takes the initiative to meet agreed individual and team KPIs in line with company policy, values, standards. Plans and organises their work, often without direct supervision, to meet commitments and KPIs.
* Problem Solving: Uses sound questioning and active listening skills to understand requirements and establish root causes before developing HR solutions. Takes ownership through to resolution, escalating complex situations as appropriate.
* Communication & Interpersonal: Deals effectively with customers/colleagues, using sound interpersonal skills and communicating well through a range of media eg phone, face to face, email, internet. Adapts their style to their audience. Builds trust and sound relationships with customers. Handles conflict and sensitive HR situations professionally and confidentially.
* Teamwork: Consistently supports colleagues /collaborates within the team and HR to achieve results. Builds/maintains strong working relationships with others in the team and across HR where necessary.
* Process Improvement: Identifies opportunities to improve HR performance and service; acts on them within the authority of their role. Supports implementation of HR changes/projects with the business.
* Managing HR Information: Maintains required HR records as part of services delivered. Prepares reports and management information from HR data, with interpretation as required.
* Personal Development: Keeps up to date with business changes and HR legal/policy/process changes relevant to their role. Seeks feedback and acts on it to improve their performance and overall capability.
Your training plan
* All training will be online and within working hours
More training information
* L3 HR support Apprenticeship Standard
Requirements
Essential qualifications
GCSE in:
* Maths and English (grade 4)
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
* Communication skills
* IT skills
* Attention to detail
* Organisation skills
* Problem solving skills
* Administrative skills
* Team working
* Initiative
* Non judgemental