Brand Specialist (Supervisor) - Designer Studio, Womenswear (Full-time)
Job Introduction
As Brand Specialist you will:
* Deliver exceptional service to our customers by sharing product knowledge, creating a memorable experience and effectively managing complaints when they arise.
* Excite and motivate other colleagues in your department by sharing your knowledge of your brand, communicating stories of newness, product exclusives and other info to help drive sales.
* Take responsibility for tasks that may go beyond the role expectation, spotting opportunities to improve business, customer service and retail standards.
* Understand and follow health and safety procedures and security procedures, actively preventing stock loss.
* Adapt to the challenges that vary from day to day. A flexible role, you may be required to work in different departments, taking your service excellence and collaborative spirit with you.
* Build and develop your own client base, using your exceptional service skills to nurture customer relationships that you will maintain through your unique personal service.
A bit about you:
* All over the numbers. You will be set sales, CRM, and NPS targets, and even if you haven’t had much first-hand exposure to this data, you will have the curiosity and appetite to learn more.
* A great communicator. Passionate about our products, this combination will enable you to deliver inspiring brand training to your team.
* Well informed. You will make it your business to know what our competitors are up to.
* Known to be a sales and service expert.
* Collaborative. Your brand partner or contact within our team will rely on you to keep them informed of successes, challenges, or customer feedback.
* Approachable. You will be a leader in your department and will be invested in your wider team, available for requests, be they queries or coaching support.
* A proud shopkeeper. It will fall to you to replenish stock, maintain the Selfridges standards, and inspire others to deliver the same.
* An example of our values, a trusted and respected colleague.
This guide represents a summary of the role; however, all team members are expected to be flexible in the work they undertake, which may change from time to time according to the needs of the business.
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