Bluebird Care have a fantastic opportunity for a registered Manager/Home Manager to Join our fantastic team here in Aberdeen.This a fantastic opportunity to join one of the top care providers in Aberdeen along with supporting our residents.This role is ideal for someone either looking to take the next step in the career or an experience Care manager looking for something new. Promote the rights of each customer and keep their wishes at the centre of their care and support. Prior to each service commencing make sure a full assessment of each customer’s needs and associated risks is carried out. Identify what the customer would like to achieve from their care and support. Create with the customer and/or their chosen representative a written individually tailored care and support plan that respects the customer’s wishes and promotes their dignity and privacy. Agree the plan and appropriate risk control measures to reduce the risks. Provide the customer, and where appropriate their representatives, with information about the service so that they are clear about what to expect and how they can raise any concerns. Apply excellent communication skills with customers, their families and representatives, staff and other health and social care professionals to deliver high quality homecare services. Keep all information about customers, their representatives and their families secure and confidential except where policy requires you to share to protect the interests of our customers. Manage the safety and quality of the business Be responsible for the safe delivery of the service in line with legislative requirements and company policy and procedures. Undertake training and development to keep up to date with the law, best practice and changes in company policy. Apply this knowledge to day to day management and delivery of care. Understand and monitor health and safety in the workplace and in the field. Act as lead for infection prevention and control. Maintain full and accurate records and reporting systems in accordance with legal requirements and to ensure the effective running of the business. Implement quality management and improvement systems. Effectively manage complaints and incidents. Carry out investigations relating to the quality of the service and use findings to make improvements. Be prepared to work flexibly to ensure the safe delivery of the service. Lead and manage staff Manage the effective recruitment, induction and training of all teams. Identify ongoing training needs and make sure staff are up to date with current best practice. Ensure there are sufficient numbers of suitably qualified staff allocated appropriately to meet service needs at all times. Implement company policy and procedures in relation to managing absence, disciplinary, capability and grievance matters. Provide information, guidance and ongoing supervision to enable staff to effectively and safely carry out their roles. Carry out appraisals and monitoring of staff performance. Ensure all emergency on-call issues are dealt with effectively, such as covering calls either directly or indirectly when care assistants are sick or absent. Personal attributes Kind and Caring – compassionate towards others who need support. Professional and Respected - excellent time keeper, reliable and understanding of professional boundaries. Dedicated to non-discriminatory care practice. This means respecting people suffering from a range of medical conditions with different backgrounds and beliefs to your own. Innovative – strong problem-solver, who thinks outside of the box to identify solutions and opportunities. Supportive – a team player and fantastic communicator, with good emotional intelligence. Fun and Passionate – understand that homecare can bring joy and happiness to a customers’ day, and strive to achieve this. Knowledge and understanding Excellent understanding of the needs of people who require care and support at home and the provision of homecare services in line with best practice Excellent understanding of the principles of high quality person centred care and support and anti-discriminatory care practice Good understanding of the regulatory responsibilities of a registered manager and the law relating to domiciliary care services. A relevant social care qualification and have, or be willing to work towards, a relevant management qualification Understanding of systems to maintain confidentiality in relation to customers, staff and the business Knowledge of health and safety matters and risk management in relation to homecare services Knowledge of how to recognise abuse and of safeguarding procedures Experience and skills Excellent communication skills. Experience of building positive working relationships with people who use services and their families, staff and other health and social care professionals Ability to support customers with all aspects of their daily living in a manner that respects their dignity, is non-judgemental and promotes their independence, choices and privacy Experience of care services, risk assessment and individual care and support Ability to plan and organise workloads effectively so customers receive the services they expect Good administrative skills and computer literacy Experience of managing and developing an effective staff team including recruitment, training, supporting and supervising staff Ability to maintain clear written and electronic records and to follow statutory reporting procedures Ability to make sure Bluebird Care’s policies, procedures and instructions are implemented effectively