We are looking for a Process Transformation Consultant to join our Business Change function here at Yorkshire Building Society. It’s a really exciting time to join and this role offers the opportunity to increase the value and quality of customer outcomes by optimising YBS processes end to end and eliminating waste. You’ll work with a likeminded team in our Leeds based function. We have a hybrid working model with working from home capability.
About the role
As Process Transformation Consultant, you’ll create an end-to-end view of YBS processes using appropriate techniques including key process performance metrics and controls. You will -
* Identify and engage sub process owners and undertake critical analysis of business performance measures
* Coach senior leaders in the appropriate use of process and customer measures to drive operational decision making and continuous improvement efforts
* Work with a range of stakeholders to ensure that future state processes are agreed
* Lead and support the development of an effective continuous improvement culture throughout the organisation, providing expert guidance and support to business teams as they adopt continuous improvement tools and methods
* Assess the impact of proposed changes across the end-to-end processes, ensuring that all impacts on customers, colleagues, sub processes are fully recognised, understood, and considered during the early stages of the project lifecycle
About you
You’ll be able to demonstrate:
* Adaptability, ownership and accountability to drive impactful Process Improvements at pace
* A growth mindset and the ability to work in ambiguity
* Experience of developing and coaching continuous improvement methodologies
* Experience and knowledge of process control frameworks
* Strong stakeholder management skills as well as the ability to influence
About us
At YBS we don’t have shareholders, we have members. We care about people and that includes you. So here, you’ll be respected for who you are, you’ll be able to bring your whole self to work, and you’ll have everything you need to build a long and rewarding career.
Flexibility. We offer a range of flexible working options without unsocial hours, which can help you find a healthy work-life balance. Whether it’s finishing early for an appointment or fitting your studies and hobbies in around your working hours, we can help make it work for you. We’re happy to talk flexible working and you can reach out to us anytime during the recruitment process to discuss this.
Development. We want you to feel challenged here. Whatever your ambitions, we’re committed to helping you develop your skills and move ahead in your career journey. From day one, we’ll set you up for success with a brilliant induction and full training plan, all designed to get you up to speed quickly.
Inclusivity. We’re passionate about creating an inclusive environment where everyone is welcome and able to be themselves. If you’ll go the extra mile to help our members, you’ll fit right in and feel you belong here.
About our Benefits
We offer lots of fantastic rewards that you can make the most of in and out of work, including:
* Holiday. You’ll get 25 days plus Bank Holidays, as well as the option to buy up to a further 5 days.
* Bonus. At YBS we work collaboratively and share in our success together, so when we reach our goals we're all rewarded with an on target bonus of 7% of eligible pay (with the opportunity to earn up to a maximum 15%)
* Pension. We know how important it is to save towards the future, that’s why we’ll contribute up 11% into your YBS pension.
* Healthcare. Health and wellbeing are an important part of life at YBS, when you join us, you’ll have access to a range of health benefits to suit your life including private medical insurance, dental and healthcare plans.
* My Benefits. When you join YBS you’ll have access to our self-service benefits portal, where you can access a range of retail, hospitality, and health discounts.
Ready to apply?
If you’re excited about this role and want to be part of the YBS team, apply now to send us your application.
Want more information?
If you have any questions about this role, please contact Sophie Harrison on recruitment@ybs.co.uk or feel free to reach out to Stacey Carroll on SCarroll@ybs.co.uk.
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