We are seeking to recruit 1 part-time Medical Secretary based within the Dermatology team, to provide comprehensive and high-quality secretarial, administrative, and clerical support to the department, ensuring an effective and efficient service is delivered.
Our Medical Secretary will provide high-quality secretarial, administrative, and clerical support to Consultants, maintaining departmental and Trust standards in line with Standard Operating Procedures. They will help and support the Practice Manager to undertake change management and ensure patients are treated with courtesy, dignity, and respect.
Key Responsibilities:
* Work closely with clinical and administrative staff and other employees within the Trust and liaise with patients, GPs, and other external agencies. This position requires empathy and tact when dealing with patients who may be angry or upset regarding any aspect of their care.
* Communicate effectively in writing and verbally on a daily basis.
* Ensure all results of investigations are tracked and shown to the relevant consultant promptly for action as instructed.
* Independently deal with patient/carer enquiries in an efficient, sensitive, and confidential manner and refer on to the clinician as appropriate.
* Accurately record all clinic outcomes and complete or amend as necessary.
* Maintain clinical diaries and check against the published timetables, using discretion and initiative when arranging meetings and appointments for patients, relatives, and others. Ensure that medical staff leave and cover arrangements are circulated and clinical activities are amended accordingly.
* Take and transcribe formal minutes if required.
* Open and act on correspondence received.
* Undertake a variety of office duties such as filing, opening and distributing post, photocopying, and moving and lifting of patient notes.
* Organise own workload efficiently and highlight any concerns to the Admin Team Leader.
* Produce and update Standard Operating Procedures (SOP) for all aspects of the Medical Secretary role.
Torbay and South Devon NHS Foundation Trust (Torbay Hospital) is a busy, successful, and progressive hospital located on the English Riviera, South Devon’s beautiful bay which is surrounded by stunning coast and countryside. We are famous for our award-winning beaches and vast countryside waiting for you to explore. The cities of Exeter and Plymouth are also close by with access to all major cities via excellent rail links. Opportunities for outdoor activities both on and off the water abound, with easy access to the neighbouring centres of Plymouth and Exeter.
Why Work With Us
For further details / informal visits contact:
Name: Sarah Turner
Job title: Team Leader
Email address: Sarah.turner59@nhs.net
Telephone number: 01803 656532
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