Job summary
:
Receive, assist and directpatients in accessing the appropriate service or healthcare professional in acourteous, efficient and effective way.
Provide general assistance tothe practice team and project a positive and friendly image to patients andother visitors, either in person or via the telephone.
Job responsibilities:
Administration
To have a thorough knowledge of all practiceprocedures
To work in accordance of written protocols
Pulling/filing notes as necessary
Electronically filing post into patientsrecords
Fax and photocopy as requested
Reception
Receiving patients consulting with members ofpractice team
Handing completed repeat prescriptions topatient and checking names and address
Be able to cover all reception positions asnecessary
Appointments
Process appointment requests for today andfuture appointments from patients by telephone and in person
Deal with home visit requests
Computer
Registrations of new patients computer dataentry and medical records
Process patients change of address computerdata and medical records (have knowledge of practice area)
Telephone
Have a working knowledge of the telephonesystem, during and after hours
Other tasks
Clear rooms after surgeries
Ensure building security have thoroughknowledge of doors/windows/alarm
Make tea/coffee for doctors
Any other tasks allocated by managers
Confidentiality
In the course of seeking treatment, patientsentrust us with, or allow us to gather sensitive information in relation totheir health and other matters. They doso in confidence and have the right to expect that staff will respect theirprivacy and act appropriately
In the performance of the duties outlined inthis job description, the post holder may have access to confidentialinformation relating to patients and their carers, practice staff and otherhealthcare workers. They may also haveaccess to information relating to the practice as a business organisation. All such information from any source is to beregarded as strictly confidential
Information relating to patients, carers,colleagues, other healthcare workers or the business of the practice may onlybe divulged to authorised persons in accordance with the practice policies andprocedures relating to confidentiality and the protection of personal andsensitive data
Health and Safety
The post holder will assist inpromoting and maintaining their own and others health, safety and security asdefined in the practice health and safety policy, the practice health andsafety manual and the practice infection control policy and publishedprocedures. This will include:
Using personal security systems within theworkplace according to practice guidelines
Identifying the risks involved in workactivities and undertaking such activities in a way that manages those risks
Making effective use of training to updateknowledge and skills
Using appropriate infection control procedures,maintaining work areas in a tidy and safe way and free from hazards
Actively reporting a health and safety hazardsand infection hazards immediately when recognised
Keeping own work areas and general/patient areasclean, assisting in the maintenance of general standards of cleanlinessconsistent with the scope of the job holders role
Undertaking periodic infection control training(minimum annually)
Reporting potential risks identified
Equality and Diversity
The post holder will supportthe equality, diversity and rights of patients, carers and colleagues, toinclude:
Acting in a way that recognises the importanceof peoples rights, interpreting them in a way that is consistent with practiceprocedure and policies and current legislation
Respecting the privacy, dignity, needs andbeliefs of patients, carers and colleagues
Behaving in a manner which is welcoming to andof the individual, is non-judgemental and respects their circumstances,feelings, priorities and rights
Personal and professional development
The post holder willparticipate in any training programme implemented by the practice as part ofthis employment, such training to include:
Participation in an annual individual performancereview, including taking responsibility for maintaining a record of ownpersonal and/or professional development
Taking responsibility for own development,learning and performance and demonstrating skills and activities to others whoare undertaking similar work
Quality
The post holder will strive tomaintain quality within the practice and will:
Alert other team members to issues of qualityand risk
Assess own performance and take accountabilityfor own actions, either directly or under supervision
Contribute to the effectiveness of the team byreflecting on own and team activities and making suggestions on ways to improveand enhance the teams performance
Work effectively with individuals in otheragencies to meet patients needs
Effectively manage own time, workload andresources
Communication
The post holder shouldrecognise the importance of effective communication within the team and willstrive to:
Communicate effectively with other team members
Communicate effectively with patients and carers
Recognise peoples needs for alternative methodsof communication and respond accordingly
Contribution to the implementation of services
The post holder will:
Apply practice policies, standards and guidance
Discuss with other members of the team how thepolicies, standards and guidelines will affect own work
Participate in audit where appropriate
Person Specification
Qualifications
Essential
1. GCSE Grade A to C in English and Maths
2. Good computer skills
Desirable
3. Previous experience in the NHS
4. Used to working in a fast-pace busy environment