A major manufacturing company are looking for an Immediately available Customer Service Administrator to join their team based in Normanton. This is an exciting opportunity for a confident individual with excellent communication skills to wanting to work at an established business. You must be available immediately.
As Customer Service Administrator you will be supporting end users, service providers, engineers, retailers, distributors and clients of the business. You will be vital to the efficiency of the company, providing a level of support that enhances the brand and exceeds customer expectations.
You will be switched on and able to communicate at all levels, willing to learn and eager to grow.
Fully office based, Monday to Friday 8-5
Salary: £25,396
The Role:
· Provide customer support for end users, retailers and distributors of group products sold in the UK.
· Provide support to service providers and engineers when engaged on repairs on our products.
· Carry out day to day tasks as required to complete company procedures set up by senior management.
· Deal with customer complaints and escalations. Follow through to completion resulting in a satisfied customer where possible.
· Ensure that the volume of open jobs (repairs) is kept to a minimum.
· Ordering of spare parts & monitoring or back orders to ensure repairs can be carried out on time.
· Generate service calls on company r...