We help the world run better
At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.
What you’ll do
As a Client Success Manager, you will be responsible for developing trusted relationships with your clients, measured through revenue growth, retention, and relationship health. Being part of Client Success means you will have a unique opportunity to join the client on their journey with SAP Concur. The goal is to ensure the client feels supported in achieving their desired outcomes by offering industry insights and best practices. This is a dynamic role where you will identify and hone your unique talents.
* Building a territory plan to proactively engage clients throughout their lifecycle
* Developing strong relationships with each client using virtual meetings
* Achieving client retention and revenue goals on a quarterly basis
* Demonstrating integrity to both our clients and internal resources
* Developing the ability to speak to industry best practices and SAP Concur products
* Working in partnership with our Sales teams to identify sales opportunities
* Contributing to process development and organisational growth projects
* Opportunities for training in role as well as career development
What you bring
* Strong Customer Success/Account Management/Relationship Management experience
* Track record of exceeding targets
* Capable of leading and influencing client meetings
* Asks thought-provoking questions
* Ability to successfully manage internal and cross-functional relationships
* Highly organised and able to manage many activities and deadlines
* Willingness to adapt to change
* Thrive in an entrepreneurial and evolving environment
Meet your team
Our Client Success organisation serves as the focal point for our clients. We are a mosaic of high-performing individuals who are committed to helping those around us to also achieve excellence.
Our mission is to achieve best in class client retention and drive efficient scalable processes, whilst also ensuring that clients can trust in a consistently excellent experience across the company. This role is a direct extension of SAP Concur’s Client Experience mission to become a trusted partner, empowering clients to focus on their purpose and become a best run business.
We are committed to creating a diverse team and are looking for individuals that desire to make a difference.
We live by our values and are committed to demonstrating them:
* Inclusion – by creating space for all ideas, encouraging and welcoming team members to come as their authentic selves.
* Collaboration – Leaves ego at the door and achieves goals by delivering results with purpose, tenacity, and teamwork.
* Passion - for the work we are doing, and what we have achieved.
* Trust – by listening first, being open about failures, seeking to understand, and having honest conversations.
* Makes a Difference – A catalyst for change.
* Adaptable when faced with change - acquires understanding and absorbs new information rapidly.
* Empathy – seeks to understand and recognise another person’s reality aiming to understand their feelings and perspectives in order to guide subsequent actions.
* Integrity – Approaches all scenarios with honesty, accountability, and transparency.
Bring out your best
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management.
We win with inclusion
SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company.
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Requisition ID: 407792 | Work Area: Sales | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid.
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