We are currently looking for a CRM Manager to join a leading beauty brand in London, dedicated to providing exceptional customer experiences. We are seeking a skilled CRM Manager to drive customer engagement and loyalty.
Key Responsibilities:
1. CRM Strategy: Develop and implement strategies to boost customer retention and lifetime value.
2. Campaign Management: Execute multi-channel campaigns (email, SMS, loyalty programs) and optimise based on performance.
3. Customer Segmentation: Use data to create targeted segments and personalise communications.
4. Data Analysis: Monitor campaign performance, providing insights and recommendations.
5. Customer Journey: Optimise the customer journey for enhanced engagement and conversion.
Qualifications:
1. Experience in CRM management, ideally in beauty or retail.
2. Strong analytical skills and CRM software proficiency.
3. Excellent communication and project management abilities.
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