Join Our Team as a Platform Host at Witham station.
About the Role
The purpose of this role is to provide a safe environment whilst delivering effective customer service and seeking opportunities to enhance the customer experience at our station.
Role Details
* You will be working an average of 35 hours per week.
* A combination of early, late, night weekend and bank holidays.
* Earliest shift times will start at 0600 am, latest finish 02:00am.
* You must be able to arrange your own transport to ensure timely arrival.
* It is a requirement that candidates can reliably travel to and from their agreed booking location at the scheduled times.
* Full training and uniform are provided upon joining.
* Please note that applicants must be 18 years of age or older.
* The successful applicant will be required to attend a medical, as all offers are subject to passing a safety critical medical.
Duties include but are not limited to:
* Create a welcoming environment while providing pro-active assistance to customers on and off trains.
* Maintain and feel comfortable providing top notch customer service in a fast-paced environment.
* Support customers with mobility impairments to ensure a smooth journey.
* Collaborate with Drivers and Conductors to ensure smooth communication and service.
* Comply with safety regulations, reporting faults and hazards as necessary, as you will be responsible for the safe and punctual dispatch of trains. You'll be invited to a 5-day Dispatch course.
* Collaborate with other areas of the business when required to ensure operational efficiency, whilst providing support and assistance to customers during disruption.
We're Looking For Candidates Who:
* Have a friendly, approachable demeanor with the ability to communicate effectively through written and verbal communication.
* Are calm under pressure, able to think on their feet, and able to handle various situations.
* Possess a "can-do" attitude and enjoy working as part of a team.
* Take pride in providing top-notch customer service and are passionate about ensuring customer safety.
* Have team spirit and bring your unique self to strengthen our team and foster a positive work environment.
* A problem solver, as the role will encounter many different situations, whilst always maintaining integrity.
What's in it for you?
* Travel Discounts: Enjoy free travel on Greater Anglia and 75% off with other train operators, plus discounts for eligible family members too!
* International Adventures: After 12 months, unlock discounted international travel for you and your family.
* Exclusive Discounts: Access the GA Hapi App for deals on shopping, dining, and fun days out.
* Vouchers for Loved Ones: Get 12 annual discount vouchers for family and friends to enjoy.
* Wellbeing Support: 24/7 employee assistance, eyecare vouchers, flu jabs, and physiotherapy services.
* Pension Perks: Start with a Defined Contribution pension, with the option to upgrade to a Final Salary pension after 2 years.
* Family-Friendly Policies: We've got you covered with maternity, paternity, adoption leave, and shared parental leave after 26 weeks.
* Save While You Spend: Cycle to work and tech purchase schemes once you pass probation.
The closing date for all completed applications is on Friday 24th January 2025.
*Please note vacancies can close earlier due to high influx of candidate applications.*
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