**About Us**
Liquid Recruitment Solutions is a leading provider of recruitment services, and we are currently seeking a highly skilled individual to join our team as a Housing Portfolio Manager. This role will involve managing complex lease-related queries and cases, ensuring prompt arrears recovery, and collaborating with colleagues to resolve queries effectively.
About the Role
We have a new vacancy for a Housing Portfolio Manager on a fixed term contract for 12 months (maternity cover). As part of our Homeowner team, you will use your technical knowledge to manage complex queries and cases quickly and brilliantly. Your main responsibilities will include:
* Investigating and resolving lease-related queries quickly and accurately.
* Ensuring observations are responded to as part of the section 20 consultation process.
* Working with solicitors to find solutions to complex cases.
* Carrying out estate visits to support homeowner customers with enquiries and issues.
* Collaborating with colleagues across the business to ensure queries are resolved effectively.
* Contributing to the team management of our portfolio of properties with managing agents.
* Ensuring prompt arrears recovery by proactively managing the accounts of our leaseholders and shared owners.
* Using CRM to manage cases and resolve queries effectively.
* Working collaboratively with the finance team to support service charge management and recovery.
* SUPPORTING shared owners by managing resales and staircasing transactions, being an expert in this field.
* Being brilliant at the basics, knowing your role, your systems, your service, and your customers inside out.
* Remaining curious to bring fantastic new ideas to your role which stretch you and improve the customer experience.
Essential Experience Required
To be successful in this role, you will need to have:
* Housing and leasehold management and shared ownership properties experience.
* Dealing with the section 20 consultation process.
* Supporting homeowners with enfranchisements, deeds of variation, lease extensions, service charge recovery, and leasehold legal disputes & resolutions.
Desirable Qualifications
A proven track record of delivering excellent customer service with a 'customer first' approach and experience of First Tier Tribunal hearings and other legal casework would be beneficial in this role.