IT Desktop Team Lead - Birmingham - Permanent - £50,000 per annum
I have an exciting new opportunity that has become available for a IT Desktop Team Lead to work for our leading Birmingham based global law firm on a permanent basis.
Responsibilities
* Manage a team of up to 10 EUS analysts (2nd line) across multiple locations and ensure a high quality of IT Support for end users at all times.
* Contribute to the maintenance and adherence of the operational processes, toolsets and procedures.
* Take responsibility for ensuring the End User Support team provides a high level of service to the business.
* Provide oversight and direction for all team members.
* Lead employees to meet with organisations expectations for productivity and ensure that the organisations values are met and adhered to.
* Coach, mentor and develop staff.
* Scheduling and allocating tasks across the team.
* Setting service and behaviour standards.
* Liaise with other internal support teams, internal senior management and suppliers in the day to day management of Incidents and Service Requests.
* Identify key issues and risks, escalating promptly to line management team.
* Experience of managing a small team.
* Management of small projects on time and in budget.
* Previous experience working in an onsite 2nd line engineering role.
* End point device hardware knowledge (HP, Apple - laptops, iPhones, iPads, office telephony and Wi-Fi).
* Device administration in SCCM, MDM, Active Directory.
* User administration in Microsoft Office 365, Active Directory.
Job Details
Seniority level: Mid-Senior level
Employment type: Full-time
Job function: Information Technology
Industries: Law Practice and Legal Services
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