Overview People are at the heart of everything we do, and you would be no different. We are all vital cogs in delivering our care and support. We’re looking for a Shop Manager to lead a team of staff and volunteers in our book store, Chapter Two. All our care is free and The Hospice needs £6 million a year to support our work and you will be generating vital income. You will be part of a team curating a carefully selected range of donated products which delight and are good for the soul and the planet. In turn, we’ll be right here to support you and your development The Opportunity This is a unique opportunity to be part of something very special right from the beginning. What’s more, you will be building community relationships and in turn raising vital funds and awareness of the Hospice’s free care and services. Heading up our shop team, this post will have a strong focus on driving sales and Gift Aid, people management, event organisation, visual merchandising and customer experience. It’s a physically demanding job however, with the opportunity to make your mark creatively and be part of a vibrant and forward- thinking organisation we believe it is a unique and rewarding role. It’s a physically demanding job however, with the opportunity to make your mark creatively and be part of a vibrant and forward thinking organisation we believe it is a unique and rewarding role. Key Responsibilities & Tasks: Actively drive sales to maximise shop profitability and achieve annual budget Drive Gift Aid on donations to maximise income and achieve bookshop targets Support volunteers Deliver excellence in customer service at all times and actively respond and listen to customers and volunteers to demonstrate time and care Champion sustainability wherever possible across the bookshop operation Maintain a high standard of presentation of merchandise Oversee all bookshop operational matters relating to successful running of shop Manage and operate agreed stock rotation system Support Books, Reading and Well-being Manager to initiate and implement programme of promotional activity and events Follow agreed till, cashing up and banking procedures Engage in proactive use of social media to promote the shop and engage with the local community Train prospective and existing volunteers Show real appreciation to donors for all donated items at all times Support the Hospice Fundraising and Communications teams to promote key events in the shop and the organisation as a whole Support book expert in recruitment and induction of new employees and volunteers Act as an ambassador for The Hospice and proactively build links within the local community It's All About You (Well This Bit Is) Good general standard of education A love of reading, a keen interest in books and an understanding of the benefits of reading Have previous charity retail experience Strong communication and interpersonal skills – empathetic and patient Strong operational and organisational skills Good numeracy - confident working with figures and reports Confident IT user Ability to work under pressure and multi task in a busy and fast moving environment Physical strength and pace to cope with regular manual lifting and handling Flexibility Driver with own transport The successful candidate will be required to undertake an enhanced level DBS check, which we will arrange free of charge to you. You will have the satisfaction of knowing you are making a real difference supporting your local community and your local hospice. What is more, you will be helping save the planet too - charity shops have long been at the forefront of sustainability and you will be joining our shop teams of climate champions. Values, Communication & Working Environment Respect and follow the Hospice’s values and policies Your internal & external contacts will include all employees, volunteers, trustees and patrons, plus members of the general public and external organisations/suppliers The post-holder may come into contact with emotional circumstances, through speaking to staff, volunteers and patients and or information. The post holder will frequently be required to change from one activity to another to meet the changing needs of the service You will be expected to comply with Health and Safety, Fire and Infection Control regulations and Hospice policies. You will need to complete all mandatory training Safeguarding: Act in a manner at all times to safeguard the interests of individual patients/clients and their families and justify public trust and confidence in the Hospice of St Francis For an informal discussion, or to find out more, please contact Sam Lees (Associate Director Retail Development) on 01442 869550. To contact HR, please email recruitmentstfrancis.org.uk. This list of tasks and responsibilities is not exhaustive and the job holder may be required to undertake other relevant and appropriate duties as required by the Manager. This description and specification can be amended by agreement with the Post Holder and Manager. You know it makes sense: 21 days annual leave (plus bank holidays – pro rata) Wide range of free training courses, plus personal development opportunities You’ll have freedom to make decisions within the boundaries of the Job Description and charity policy and procedure Don’t forget team camaraderie, support and bags of positivity You will have the satisfaction of knowing you are making a real difference supporting your local community and your local hospice. What is more, you will be helping save the planet too - charity shops have long been at the forefront of sustainability and you will be joining our shop teams of climate champions. Please note: Applicant shortlisting will take place as and when suitable individuals apply. As such, we strongly encourage early applications. We reserve the right to close this vacancy early should a suitable candidate be appointed. Interview arrangements will be communicated via email, so please check your email regularly. If you do not hear from us within 2 weeks of the closing date, unfortunately, your application has been unsuccessful. Join us and be part of a vibrant, forward-thinking organization that makes a real difference in the community. Apply now and help us continue our mission of providing free care and supporting sustainability.