Job summary We are looking for a motivated, enthusiastic and hard-working individual to take on this fantastic opportunity to join the Forensic pathway in River House (medium secure unit) as an inpatient administrator. We offer excellent support, training, consultation and supervision. We are particularly interested in hearing from positive, dynamic and enthusiastic applicants who will support the ward and the team in the day to day operations to enable staff to support service users and on their journey to recovery. Main duties of the job To provide comprehensive administrative and secretarial support to the Inpatient Service across three wards, Brook, Waddon and Spring (women's ward) About us We are committed to ensuring our staff get the most out of their benefits package and understand the importance of a healthy work life balance. There is an extensive range of excellent benefits for you and your family. We want you to feel like you are part of a close knit team at SLaM. It's important to us that you valued and appreciated and that are why we have a comprehensive benefits package on offer Some of our benefits are highlighted here: Generous pay, pensions and leave, we offer a comprehensive pay, pensions and leave package which is dependent on the role and length of service. Work life balance, flexible working and support a range of flexible options, such as: part-time working and job sharing. Career development, There are plenty of opportunities to progress your career and we support your development through a number of programmes such as mentoring, coaching, positive people management, collective leadership and other talent programmes Car lease, our staff benefits from competitive deals to lease cars Accommodation, our staff benefits from keyworker housing available which is available on selected sites NHS discounts, with discounts up to 10% from a variety of well-known retail brands though Health Service Discounts website. Other benefits include: Counselling services Wellbeing events Long service awards Cycle to work scheme Season ticket loan Childcare vouchers Date posted 07 April 2025 Pay scheme Agenda for change Band Band 3 Salary £28,622 to £30,225 a year per annum inclusive of HCAs Contract Permanent Working pattern Full-time Reference number 334-NCL-6907502-TA Job locations River House Bethlem Royal Hospital Beckenham BR3 3BX Job description Job responsibilities To provide comprehensive administrative and secretarial support to three Wards in an efficient, effective and courteous manner. Provide general admin support to the Ward Team (typing, filing, photocopying, faxing, scanning, informal note taking, distributing post, data collection, organising transport). Uploading information onto the electronic Patients' Journey system. To support the Team Leader to provide up-to-date data and to ensure that data quality and clinical quality targets are achieved by notifying the Team Leader when the data is not at the required level. To be fully competent in the use of office equipment within the team base and check they are fully maintained and functioning and report repairs or replacements as appropriate. Liaising with Works Department as and when necessary to ensure department is fully functional. To assist in the induction and support of new and temporary staff to ensure the smooth running of the ward. Liaise with the BDP Patient Information Lead to ensure service leaflets are up to date and available to patients. Ensure Trust leaflets are stocked/ available. To ensure appropriate use of resources and taking responsibility for the ordering of both stock and non-stock items. Ensuring that sufficient stock is available at all times and kept in a tidy and accessible location. Dealing sensitively with telephone and personal enquiries from patients, carers, relatives and other professionals in a tactful and polite manner, and taking appropriate action where necessary. Ensuring at all times a high level of confidentiality. Arranging transport for Patients and liaising with the BDP Driver To provide cover for Inpatient Secretary during annual leave and short term sickness. Job description Job responsibilities To provide comprehensive administrative and secretarial support to three Wards in an efficient, effective and courteous manner. Provide general admin support to the Ward Team (typing, filing, photocopying, faxing, scanning, informal note taking, distributing post, data collection, organising transport). Uploading information onto the electronic Patients' Journey system. To support the Team Leader to provide up-to-date data and to ensure that data quality and clinical quality targets are achieved by notifying the Team Leader when the data is not at the required level. To be fully competent in the use of office equipment within the team base and check they are fully maintained and functioning and report repairs or replacements as appropriate. Liaising with Works Department as and when necessary to ensure department is fully functional. To assist in the induction and support of new and temporary staff to ensure the smooth running of the ward. Liaise with the BDP Patient Information Lead to ensure service leaflets are up to date and available to patients. Ensure Trust leaflets are stocked/ available. To ensure appropriate use of resources and taking responsibility for the ordering of both stock and non-stock items. Ensuring that sufficient stock is available at all times and kept in a tidy and accessible location. Dealing sensitively with telephone and personal enquiries from patients, carers, relatives and other professionals in a tactful and polite manner, and taking appropriate action where necessary. Ensuring at all times a high level of confidentiality. Arranging transport for Patients and liaising with the BDP Driver To provide cover for Inpatient Secretary during annual leave and short term sickness. Person Specification Qualifications Essential Educated to O Level/GSCE standard or equivalent, including English and Maths NVQ Level 2 in Business and administration or equivalent standard Excellent communication skills, ability to communicate effectively and remain professionals at all times Good word processing and computer skills Experience Essential Experience of secretarial and administrative procedures Experience of working within an administrative role Desirable Experience of using Publisher Experience of working within a mental health service Knowledge Essential Knowledge of secretarial and administrative procedures Awareness and understanding of the importance of maintaining confidentiality and data protection procedures. Good customer relation skills Excellent interpersonal, verbal and written communication skills Desirable Knowledge of Electronic Patient Journey System (EPJS) Abilities Essential To communicate with a wide range of disciplines and staff of all levels Proficient IT & typing skills - Word, Powerpoint, Excel, Email Ability to work within a complex and demanding environment Ability to assess, prioritise and organise self Able to work in an organised and logical manner with a systemic approach to work. Ability to work as a team member and willingness to learn new skills Ability to plan ahead, using own initiative and prioritise workload without supervision and making sure deadlines are met Able to resolve difficult situations assertively and know when to refer for assistance. A confident and courteous telephone manner Promote at all times a positive image of mental health illness ensuring respect for the dignity and rights of individuals is upheld at all times Pleasant and calm manner. Person Specification Qualifications Essential Educated to O Level/GSCE standard or equivalent, including English and Maths NVQ Level 2 in Business and administration or equivalent standard Excellent communication skills, ability to communicate effectively and remain professionals at all times Good word processing and computer skills Experience Essential Experience of secretarial and administrative procedures Experience of working within an administrative role Desirable Experience of using Publisher Experience of working within a mental health service Knowledge Essential Knowledge of secretarial and administrative procedures Awareness and understanding of the importance of maintaining confidentiality and data protection procedures. Good customer relation skills Excellent interpersonal, verbal and written communication skills Desirable Knowledge of Electronic Patient Journey System (EPJS) Abilities Essential To communicate with a wide range of disciplines and staff of all levels Proficient IT & typing skills - Word, Powerpoint, Excel, Email Ability to work within a complex and demanding environment Ability to assess, prioritise and organise self Able to work in an organised and logical manner with a systemic approach to work. Ability to work as a team member and willingness to learn new skills Ability to plan ahead, using own initiative and prioritise workload without supervision and making sure deadlines are met Able to resolve difficult situations assertively and know when to refer for assistance. A confident and courteous telephone manner Promote at all times a positive image of mental health illness ensuring respect for the dignity and rights of individuals is upheld at all times Pleasant and calm manner. Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Employer details Employer name South London and Maudsley NHS Foundation Trust Address River House Bethlem Royal Hospital Beckenham BR3 3BX Employer's website https://www.slam.nhs.uk/ (Opens in a new tab)