Job summary We are looking for an enthusiastic, highly motivated, flexible, and dedicated Clerical Officer to join our Endoscopy admin team.This is an exciting opportunity to become part of a dynamic team in a first-class, spacious, and state-of-the-art hospital environment. As a Clerical Officer in our Endoscopy department, you will play a key role in managing the booking of patient endoscopy procedures. Your responsibilities will include daily management of key targets such as booking appointments, managing patient pathways, liaising with patients and coordinating with both Endoscopy and supporting departments. You will also have the chance to interact directly with patients, covering reception duties, requesting case notes, handling phone queries and sending out communications. The Endoscopy administration team operates from 8 AM to 8 PM Monday to Thursday, and 8 AM to 6 PM on weekends, requiring a flexible working approach. You will primarily be based at KMH, with cross-cover required at Newark Hospital and the Endoscopy Mobile Unit located at Kings Mill. If you are committed to providing high-quality patient care, possess excellent organisational skills, and enjoy working in a fast-paced environment, we would love to hear from you Main duties of the job Please see the attached document for the full detailed job description, main responsibilities and person specification. About us Thank you for your interest in this role. Sherwood is nationally recognised as being an excellent place to work and deliver care. We are rightly proud of the 5,500 colleagues who work here and we are the Health Service Journal's Trust of the Year in 2020. The Care Quality Commission rated King's Mill Hospital Outstanding and Newark, and Mansfield Community Hospitals Good. Overall we are rated Outstanding for care. For the last three years, we have been ranked as the best NHS Trust to work for in the Midlands and in 2020 we were the third best Acute/Community NHS Trust in England. Happy colleagues deliver better care. Our teams work in a supportive, inclusive environment, which nurtures wellbeing and has opportunities for development and progression. We do not just care for our patients, wealso care for you. We would love you to join us. Date posted 13 March 2025 Pay scheme Agenda for change Band Band 3 Salary £24,071 to £25,674 a year per annum pro rata Contract Permanent Working pattern Full-time, Part-time Reference number 214-MED-6996369 Job locations King's Mill Hospital Mansfield Road Sutton-In-Ashfield NG17 4JL Job description Job responsibilities Please see the attached document for the full detailed job description, main responsibilities and person specification. Job description Job responsibilities Please see the attached document for the full detailed job description, main responsibilities and person specification. Person Specification Knowledge Essential Computer literate, with experience of using a keyboard with a high level of accuracy. Knowledge of NHS or service provider in general Thorough knowledge of healthcare administrative systems and processes Knowledge of databases, spreadsheets i.e. PAS, Excel or similar applications Experience of using a full range of IT/Patient data systems Confidentiality and Data Protection Health and Safety Equality and diversity Desirable Sound office clerical background providing knowledge of relevant procedures. Experience of using a full range of IT/Patient data systems - As applicable to speciality Qualifications Essential Good general education with GCSE English at grade C or above. (or equivalent) Desirable Formal keyboard/typing qualification eg RSA II or ECDL NVQ in Customer Care Institute of Health Records & Information Management Diploma (IHRIM) Further Training Essential On the job training. Experience Essential Customer care Some experience providing required NHS knowledge and qualification equivalences if necessary. Contractual Requirements Essential Willingness to work flexible hours as necessary Person Specification Knowledge Essential Computer literate, with experience of using a keyboard with a high level of accuracy. Knowledge of NHS or service provider in general Thorough knowledge of healthcare administrative systems and processes Knowledge of databases, spreadsheets i.e. PAS, Excel or similar applications Experience of using a full range of IT/Patient data systems Confidentiality and Data Protection Health and Safety Equality and diversity Desirable Sound office clerical background providing knowledge of relevant procedures. Experience of using a full range of IT/Patient data systems - As applicable to speciality Qualifications Essential Good general education with GCSE English at grade C or above. (or equivalent) Desirable Formal keyboard/typing qualification eg RSA II or ECDL NVQ in Customer Care Institute of Health Records & Information Management Diploma (IHRIM) Further Training Essential On the job training. Experience Essential Customer care Some experience providing required NHS knowledge and qualification equivalences if necessary. Contractual Requirements Essential Willingness to work flexible hours as necessary Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Sherwood Forest Hospitals NHS Foundation Trust Address King's Mill Hospital Mansfield Road Sutton-In-Ashfield NG17 4JL Employer's website https://www.sfh-tr.nhs.uk/ (Opens in a new tab)