Job Title: Operational Support Assistant
Location: Scunthorpe
Hours: Full time, Temporary
Pay: £12.18 p/h
Overall purpose of job: To provide Technical Administrative service across all of Waste Services functions by providing specialist technical support as well as undertaking a full range of clerical/administration duties. Post holders will be expected to be flexible in undertaking the duties and responsibilities attached to their post and may be asked to perform other duties, which reasonably correspond to the general character of the post and are commensurate with its level of responsibility.
Main responsibilities:
1. To provide friendly and caring support for all enquiries, including giving and receiving information for customers both internal and external, Waste Services staff, call centre staff and operatives, by phone/fax/email and face to face.
2. Initiate the investigation and resolution of complaints and enquiries, however received, relating to the delivery of Waste Services by the council or its appointed agents
3. To monitor and maintain the generic email address for all waste related incoming correspondence and act as necessary.
4. Input and maintain accurate records, in the MAYRISE system with details of Waste Services data.
5. To interrogate and produce various report...