Join a Leading Organisation and Make a Difference to Student Life!
We are recruiting a Student Services Advisor to join our Bournemouth based client. As the first point of contact for students, you will play a vital role in ensuring smooth and efficient operations within the student services department, with a particular focus on finance, accommodation, reception duties, and providing guidance and support to new and existing students.
Key Responsibilities:
* Serve as the first point of contact for students, providing a welcoming and professional reception service.
* Provide guidance and advice to both new and returning students on a range of services, including finance, accommodation, and general student inquiries.
* Assist students in navigating financial processes, including understanding tuition fees, payment deadlines, and available financial support options.
* Provide support to students with accommodation-related queries, helping them with booking, arrangements, and general queries.
* Offer clerical and administrative support to the Student Services team, including data entry, record keeping, and handling confidential information.
* Ensure all student inquiries are handled promptly, accurately, and in a professional manner, escalating complex issues where necessary.
Essential Skills and Experience:
* Previous experience in a student services or administrative support role is highly desirable.
* Strong interpersonal skills, with the ability to engage effectively with students and staff in a friendly and professional manner.
* Excellent organisational skills and attention to detail.
* Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and experience with student management systems is an advantage.
* Ability to handle confidential information responsibly and with discretion.
* Demonstrable experience in clerical and administrative tasks, including managing schedules, record-keeping, and communication.
* A proactive and positive attitude, with the ability to work well independently and as part of a team.
* Strong problem-solving skills and the ability to provide clear, helpful advice in a variety of situations.
What We Offer:
* A rewarding role where you can make a positive impact on students’ lives.
* A competitive salary and benefits package.
* The opportunity to work in a dynamic, student-focused environment.
* Access to professional development and training opportunities.
* A supportive and inclusive team environment