Our client is seeking a motivated and detail-oriented IT Support Specialist to join their dynamic IT team. This hands-on position requires a team player who can work closely with every department on daily operations. You’ll be a member of an international team in St Albans. Travel to Manchester is required once or twice a month (the company will cover the cost).
Your main task is to support the IT Users on-site but you will also be working with employees and IT Service Desk team members in other locations in EMEA.
Key Responsibilities:
1. 1st and 2nd level support within region standard Applications (M365, Adobe, FMS und IFS)
2. Joiner / Mover / Leaver handling with ServiceNow
3. Software provisioning (SCCM)
4. Client hardware (desktop, laptop, tablet, barcode scanner) & peripherals (printer, scanner, copier, fax)
5. Installation, maintenance & provisioning
6. VoIP
7. Network support (LAN) and monitoring of WAN and servers
8. Mobile devices and contracts
9. Introduction & training
10. Licence Management
11. Team member of projects
12. Local contact for Platform Services
13. Quotes and order process of hardware
Qualifications and Experience:
1. Relevant educational qualifications
2. Additional trainings for Microsoft (MCP level) and Cisco (CCNA Discovery)
3. 3 years work experience in the IT Service Desk area
4. ICT service operations
5. Basic ITIL knowledge
6. Broad technical skills hardware, OS & software (Microsoft, mobile devices)
7. Basic technical skills Server OS, network, storage (SAN, NAS)
8. Basic application architecture know-how
9. Good analytical and conceptual abilities
10. Independent, but with team skills for dealing with IS specialists and key users
11. Open and communicative, likes dealing with people (telephone & teams support)
12. Flexibility and willingness to travel to Manchester once or twice a month
Our client offers:
1. An exciting and varied job in an international environment
2. A work environment which promotes further growth and continuing education
3. Competitive salary and benefits
REF-(Apply online only)
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