Key Essential Skills:
* 2-5 years of experience in Wintel environments.
* Incident management and troubleshooting in a 24/7 NOC environment.
* Strong knowledge of Windows Server (2012, 2016, 2019).
* Proficiency in Active Directory, Group Policies, and DNS/DHCP.
* Hands-on experience with endpoint solutions (eg, SCCM, Intune, or similar), endpoint deployment, and patch management.
* Hands-on experience with VMware or Hyper-V virtualization technologies.
* Solid understanding of networking fundamentals (TCP/IP, LAN/WAN).
* Familiarity with ITIL processes and ticketing systems (eg, ServiceNow).
* Experience in monitoring tools (eg, SolarWinds, SCOM).
* Prior experience in the banking/financial services industry.
Desirable Skills:
* Scripting skills (PowerShell, Batch Scripting).
* Familiarity with backup solutions (eg, Veeam, NetBackup).
* Exposure to cloud technologies such as Azure or AWS.
* Knowledge of security practices and tools.
* Certifications such as Microsoft Certified: Azure Administrator Associate, VMware VCP, MCSE or ITIL Foundation.
Overview:
We are looking for four proactive and skilled Wintel Engineers to join our Network Operations Center (NOC) team. You will play a critical role in maintaining, troubleshooting, and optimizing our Wintel infrastructure in a dynamic and fast-paced banking environment.
The ideal candidates will bring hands-on experience in Wintel technologies, a strong sense of ownership, and the ability to work collaboratively in a 24/7 operational setup. This is a fantastic opportunity to grow within a challenging and rewarding environment.
Role & Responsibilities:
* Monitor and maintain the health and performance of Windows Servers and related infrastructure.
* Manage and resolve incidents, ensuring SLA adherence and prompt resolution of issues.
* Perform root cause analysis for recurring incidents and implement preventive measures.
* Support Active Directory management, including user accounts, security groups, and GPOs.
* Collaborate with other teams to ensure seamless integration and operation of systems.
* Participate in patch management and regular system updates.
* Provide input on process improvements to enhance operational efficiency.
* Maintain accurate documentation of systems, procedures, and troubleshooting steps.
* Participate in on-call rotation to provide 24/7 support as required.
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