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Associate Director at Gleeson Recruitment Group - Cloud & IT Infrastructure
About the Role
Our client is developing a customer-facing application that provides real-time information, and they are looking for an experienced IT Trainer to support the creation and delivery of high-quality digital training content. The role involves refining existing training materials, ensuring quality assurance, and producing engaging digital learning resources.
Key Responsibilities
Training Content Development
* Develop and refine digital training materials, ensuring high-quality standards.
* QA (Quality Assurance) training content to enhance clarity, usability, and engagement.
* Create an online digital training program that is interactive and user-friendly.
* Design engaging content for different learning styles, ensuring ease of adoption for end users.
Project Scope
The IT Trainer will contribute to three key areas of the training framework:
Basic Framework - General navigation and functionality of the new application.
Health & Safety - Compliance and safety training for users.
Billing - Training on payment processing and account management features.
Delivery & Engagement
* Work closely with stakeholders to understand training needs and tailor content accordingly.
* Develop interactive e-learning modules, video tutorials, and written guides.
* Ensure training materials align with best practices and are accessible to all users.
Key Requirements
* Proven experience in IT training, instructional design, or digital learning content development.
* Strong QA skills to refine and improve existing training materials.
* Ability to design engaging content with a focus on user experience.
* Experience working on customer-facing applications is desirable.
* Excellent communication and stakeholder management skills.
Working Arrangements
Hybrid role: 80% remote, 20% on-site in the West Midlands.
At Gleeson Recruitment Group, we embrace inclusivity and welcome applicants of all backgrounds, experiences, and abilities. We are proud to be a disability confident employer.
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