This job is with AQA, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ business community. Please do not contact the recruiter directly. At AQA, we're committed to advancing education and we're committed to our people. As the largest provider of academic qualifications in the UK, we mark over 10 million exam papers each year and it's our people who make this happen. Customer & Product Data Analyst Permanent Locations: Manchester Salary: £46,556 - £51,809 Smart Hybrid Working Closing date for this role is 11:59pm on the 9th March 2025 Are you passionate about data and insights? Do you thrive in a collaborative environment where your ideas shape the future? Join us at AQA where you'll be an integral part of our Customer & Product journey in terms of development and improvement. Fantastic opportunity to shine with great prospects Be part of a team that is at the heart of sharing customer and business insight across the organisation Lots of development internally, growing team What's in it for me? Generous leave: We have 25 days of annual leave, plus we close between Christmas and New Year, you can also take up to 5 volunteering days. Pension: Benefit from up to 11.5% employer pension contributions. Flexible work: Enjoy a balanced 35-hour work week with flexible hours. Office attendance is approximately two days a week with a variety of individual and collaborative workspaces. Supportive culture : A dynamic work environment where your contributions are valued and your success is our priority. Innovative projects: Work on transformative projects that are reshaping the future of examinations. Professional growth: Continuous learning opportunities. What will I be doing? Forge strong partnerships with Customer and Product teams and the wider business to understand their data needs. Create and manage dashboards, reports, and visualizations to track key business metrics with the right tools for the job. Analyse data to spot trends, anomalies, and drive actionable insights for improvement. Design data models, analysis, and visualizations tailored to the data, process, and audience for clear, actionable reporting. Analyse diverse data sets (research, behavioural, panel, economic) to uncover insights about customers, competitors, and markets, translating them into clear narratives. Leverage expertise to deliver precise, actionable insights that shape and support brand and customer strategy. Collaborate with analysts, insight roles, and the Customer Intelligence Business Partner to define the best approaches and methods for analysis. Contribute to the development of new tools and capabilities within the Customer Intelligence team. Build strong relationships with key AQA teams (e.g., CRM, Data Science) to ensure alignment across Customer and Product systems. Present complex data in a straightforward way, providing stakeholders with clear, actionable insights. Offer data-driven recommendations to influence strategic planning and decision-making. Ensure data accuracy and compliance with relevant regulations and policies. What will I need to Succeed? Experience of delivering research projects independently, preferably in an education-related or assessment-related context. Experienced user of Power BI and Microsoft Excel Experience of using appropriate quantitative and qualitative methodologies for analysis and insight, including statistical data analyses, data visualisations, surveys, interviews and focus groups. Ability to translate complex data into clear insights and actionable recommendations. Ability to use own knowledge and expertise to advise and influence stakeholders, assess risks and recommend actions. Confidence in presenting to senior stakeholders. A self-starter with an inquisitive and proactive approach. A continuous improvement mindset. Strong communication and data visualisation skills are essential. How do I apply? Read the full job description and upload your most recent CV with a cover letter explaining your suitability. There will be a 2-stage interview process, with the final stage being face to face in our Manchester office. AQA is an equal opportunities employer and welcomes applications from all sections of the community regardless of gender identity or expression, sexual orientation, religion, ethnicity, age, neurodiversity, disability status, citizenship, or any other aspect which makes people unique. PRO22 Recruitment Agencies We have a preferred supplier list (PSL) in place. Unsolicited CVs will be treated as a gift. We will not be subject to or liable under your terms and conditions for agency fees. Full Job Description Summary Purpose: The Customer Intelligence team's mission is to influence AQA to make confident decisions on the basis that we understand customers better than anyone else. We strive to be the exam board of choice. We do this by delivering relevant insights, at the right time, to allow us to better understand our customers, the market and our future potential. Stakeholders will receive trustworthy data and meaningful insights to inform decision making and agree prioritised areas for development, improvement and opportunity. The Business & Performance Analyst will support our Product Management team, as well as Sales, Customer Delivery, Subject Support, and Marketing, by providing valuable insights, utilising market share, product, and entry size data. This will be used to drive performance, product development and strategic decision-making to shape the future of our organisation A key aspect of this role will be the development and maintenance of Management Information (MI) systems, dashboards, reports, and visualisations that track key business and product performance metrics, ensuring that insights are clear, actionable, and aligned with the needs of different business functions. In this role you will use expertise in data analytics, in conjunction with direct feedback received from customer facing colleagues to develop insight about customers, competitors and the market. This will align with the needs of our insight delivery plan and Customer Intelligence team accountabilities. As part of a small insight team you will work with appropriate AQA departments to turnaround valuable insight that helps our leadership team make key decisions based on both reviews and forecasting.Landscape: AQA is a leading exam board and education charity. As well as delivering high quality assessment, we believe it is vital that we use our research, insight and expertise to support strategic decision making. The Customer Intelligence team works across all areas of the organisation providing insights, guidance and supporting improvement efforts to ensure our customers are kept front and centre in everything we do. The postholder will be used to working in a fast-paced environment, delivering clear and actionable insight and recommendations for AQA. Activities: Develop and maintain strong working relationships within Customer and Product, collaborating with different teams to understand their data needs, how their data supports tactical and strategic decision making and develop a central 'library' of data and its metadata properties to support future knowledge management requirements. Develop and maintain system and Management Information, dashboards, reports, and visualisations to track key business metrics, using the most appropriate tools according to purpose and audience. Conduct in-depth analysis to identify trends, anomalies, and recommend opportunities for improvement. Design modelling, analytical and visualisation approaches most appropriate to the data, process and audience, enabling the results and reporting to be clearly understood. Analysing data sets of multiple types (research, behavioural, panel, economic) to find insight about our customers, competitors and markets that we can act on. You will be accountable for digesting several sources of information and translation into cohesive narratives. Use expertise to produce accurate and actionable insight to develop and support our brand and customer strategy. Work closely with other analysts, and insight roles, and the Customer Intelligence Business Partner to devise the best approaches and methods for our analysis. Work with colleagues across the Customer Intelligence team to help support the development of future tools and capabilities being developed. Develop and maintain strong working relationships with other AQA teams who have interest and / or influence in Customer and Product systems or information, e.g. AQA CRM team or AQA Data Science team. Present complex data in a clear and concise manner to stakeholders, providing clear actionable insights. Participate in strategic planning and decision-making processes by providing data-driven insights and recommendations. Ensure data accuracy and compliance with relevant regulations and policies. Person specification: A degree or other relevant qualification (such as an apprenticeship) in a relevant field (e.g., Education Policy, Public Policy, Statistics, Economics). Proven experience of delivering research projects independently, preferably in an education-related or assessment-related context. Strong understanding of education policy issues and trends. Experience of using appropriate quantitative and qualitative methodologies for analysis and insight, including statistical data analyses, data visualisations, surveys, interviews and focus groups. Ability to translate complex data into clear insights and actionable recommendations. Ability to use own knowledge and expertise to advise and influence stakeholders, assess risks and recommend actions. Confidence in presenting to senior stakeholders. A self-starter with an inquisitive and proactive approach. A continuous improvement mindset. Strong communication and data visualisation skills are essential.LI-DNI