The Role
Our Company has grown significantly over the last few years and with our continued success we are planning on further expansion. Due to this sustained growth we are looking for a passionate dynamic individual who is driven and would love to join our fast-paced team.
Our Assistant Production Managers are an integral part of the running of our Production Workshops, the main purpose of this role is;
1. Productivity of the workshop and ensuring the site completes the required units
2. To own the customers’ expectations by being the sole contact point for the customer once vehicle arrives at site and providing updates throughout the repair process
3. To be responsible for the overall cost of sale
4. Ensuring the quality of repair of all vehicles is at the highest standard
5. To deal with any complaints efficiently and ensure we contain them internally
6. To ensure culture and ethos is consistently adhered to and understood
7. Ensure parts are uploaded to iimage proactively and communicate with the Parts department on timelines
8. Communicate effectively with the Production operatives to ensure a streamlined process
Key Responsibilities
9. Greet customer in professional manner, check in the customer’s car and hand over the courtesy cars and complete all necessary documents
10. Repair map the vehicle (with the assistance of the workshop) ensuring where possible to reduce our influence (COS)
11. Discuss with the customers what repairs we intend to carry out, set the customers’ expectations correctly, advise ECD. Listen to the customers’ requirements and concerns.
12. Work with the Office CLM to ensure the customers’ expectations are met and the preferred communication method is adhered to
13. Create an iimage job card and ensure the parts ordering process is followed correctly
14. Ensure all invoices are correctly uploaded onto iimage
15. Update customer throughout the process
16. Continually check progress advise the customer of any changes of ECD immediately
17. Ensure the customer’s excess is collected and any other applicable charges and record accurately all required accounting paperwork
18. Final QC
19. Ensure workshop documentation is accurate and comprehensive
20. Statutory requirements fulfilled by everyone at site (Health and Safety, COSHH etc)