Customer Service Advisor - Financial Services - Work from Home Potential!
Job Title: Customer Service Advisor - Financial Services - Work from Home Potential!
Salary: Starting at £25,714.00, rising to £27,032.00 upon meeting required competencies.
Location: Chorley, United Kingdom
Time Type: Full-Time
Job Description:
What's in it for you?
* Be part of our rewarding pay progression scheme with a salary between £25,714.00, rising to £27,032.00.
* Work 40 hours per week between 8am - 8pm, Monday - Friday on a 7-week shift rota with 2/7 Saturdays between 9:30am - 5pm. No Sunday shifts currently.
* Option to work from home after completing your qualifying period – full equipment provided.
* Modern office with free parking, great transport links, and on-site amenities.
* Internal career progression platform called INSPIRE.
* Access to exclusive discounts and benefits for all Capita Employees and their families.
* 23 days' holiday (rising to 27) with the opportunity to buy extra leave.
* Company matched pension, life assurance, and more!
* Access to Employee Network Groups for diversity and inclusion.
What you'll be doing:
* Understanding customers' financial situations and providing solutions.
* Building rapport and delivering excellent customer service.
* Embracing learning and development to improve skills.
* Sharing ideas to enhance customer service experience.
* Dealing with vulnerable customers and their complex needs.
What we're looking for:
* Comfortable speaking with customers over the phone.
* Excellent spoken and written English skills.
* Ability to make decisions considering customer impact.
* Experience using multiple computer systems.
* Experience dealing with customers with complex needs.
Essential Experience:
* Strong experience in a call centre customer service role, clerical environment, or healthcare dealing with vulnerable clients.
* Competency in using a mouse and keyboard.
Desirable Experience:
* Experience in a collections environment.
* Experience in Financial Services.
What will happen next:
* Choose apply now to fill out our short application.
* Your application will be reviewed by our global recruitment team.
* You will be invited to attend a video interview.
* If successful, you will attend a second stage on-site interview in Preston.
We’re an equal opportunity and Disability Confident employer. If you need the job description or application form in an alternative format, please email reasonableadjustments@capita.com or call 07784 237318.
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