24/25 Season Trainee Matchday Steward at the Emirates Stadium, Islington
The Role. We are looking for Trainee Matchday Stewards to play a vital role in the safety of our matchday events, providing safety and security duties, best-in-class service to stadium attendees and enhancing the supporter and customer experience.
Role:
Crowd Management: deal with all aspects of crowd control and crowd safety from last mile to ingress to circulation through to egress and dispersal, ensuring the safe entry and exit of guests and preventing unauthorised entry into and from the stadium. Reporting any changes in crowd dynamics and being proactive in your approach to handle
Safety and Security: manage, monitor, and control the safety of all matchday attendees including exit gates, lifts and staircases ensuring clear passage in the event of an emergency
Conflict Management: ensure you are adept at handling conflict and managing queues in a calm and professional manner
Customer Service: provide an excellent level of customer service for all supporters in matchday attendance, with the ability to communicate effectively, answer queries and accurately provide guidance around the stadium
Ticket Checking: actively checking matchday and events tickets to ensure no unauthorised entry into the stadium
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