About Our Client
Our client is a leading & well-established business within Financial Services. They require a Temporary Customer Service Advisor to join their city centre Leeds office and start on the 13th November on a 6 - 8 week basis!
Job Description
As a Temporary Customer Service Advisor you will:
* Respond to inbound contact from shareholders and their representatives.
* Undertake identification and verification checks on all enquiries.
* Escalate queries, complaints, risks, and issues promptly.
* Accurately record information in the relevant systems.
* Identify customer needs and respond positively and professionally, whilst identifying opportunities for process improvements that will have a positive impact on the customer experience.
* Develop and demonstrate expert knowledge and awareness of our products and procedures.
The Successful Applicant
To be successful in this role:
* Strong written and verbal communication skills.
* A passion for customer service and a desire to resolve queries through to completion.
* Experience within the Financial Services industry would be advantageous, as would experience within a Customer Service Contact Centre environment.
* Demonstrable experience of working and delivering daily, weekly, and monthly targets.
* Excellent problem-solving skills, with great attention to detail.
* Great working knowledge of Microsoft Office, especially Outlook and Word, with the ability to use multiple different systems at one time.
* An ability to identify your own areas for learning and self-development, whilst taking responsibility for your own performance.
Please note you will need to be able to pass DBS & credit checks before starting the role.
What's on Offer
In return, our client can offer:
* 6 - 8 week role.
* Hourly rate & weekly pay.
* Mon - Fri working patterns.
* City centre office location.
* No interview required.
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