Job summary We are looking for a Quality, Safety & Performance Support Officer to provide support in the following areas: Collation of information and production of reports to feed into Health Board and partnership governance structures. Ensure data quality within Offender Health clinical system (SystmOne), proposing solutions where issues are identified and maintaining reporting systems to support the needs of the Team. Deliver training in clinical system (SystmOne) Developing effective communication processes to ensure that residents of HMP Berwyn and Health and Wellbeing team are informed of Health and Wellbeing service provision and developments. Identifying and collating evidence to support inspections and audits of the Health and Wellbeing Service. Provide administrative co-ordination and support to serious incident review meetings. Main duties of the job You will be qualified at NVQ L3 in a job related field and be a SystmOne accredited trainer or have significant experience as a SystmOne super user. We are also looking for someone who has experience of delivering training in IT systems to a wide range of audiences and experience of using and extracting data from clinical information systems. About us If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales. Join our team and get the support you need, in line with our Organisational Values and 'Proud to Lead' competence framework. Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the "Disability Confident Employer" scheme. Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form. Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English. Date posted 11 April 2025 Pay scheme Agenda for change Band Band 4 Salary £26,928 to £29,551 a year Per annum Contract Permanent Working pattern Full-time Reference number 050-AC247-0425 Job locations HMP Berwyn Bridge Road North, Wrexham Industrial Estate, Wrexham LL13 9QE Job description Job responsibilities You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac. Please note that any offer of employment will be subject to the successful receipt of a DBS and prison vetting clearances. Please note if your application is successful and you are invited to interview, they will be held on site at HMP Berwyn to ensure candidates have an understanding of the environment. Requests for virtual interviews will not be accepted. Job description Job responsibilities You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac. Please note that any offer of employment will be subject to the successful receipt of a DBS and prison vetting clearances. Please note if your application is successful and you are invited to interview, they will be held on site at HMP Berwyn to ensure candidates have an understanding of the environment. Requests for virtual interviews will not be accepted. Person Specification Qualifications Essential NVQ L3 in job related area Thorough knowledge of all MS Office applications Knowledge of NHS Information requirements Experience Essential Experience of delivering training in IT systems to a wide range of audiences Experience of using and extracting data from clinical information systems Experience of developing communication methods in varying formats Person Specification Qualifications Essential NVQ L3 in job related area Thorough knowledge of all MS Office applications Knowledge of NHS Information requirements Experience Essential Experience of delivering training in IT systems to a wide range of audiences Experience of using and extracting data from clinical information systems Experience of developing communication methods in varying formats Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Employer details Employer name Betsi Cadwaladr University Health Board Address HMP Berwyn Bridge Road North, Wrexham Industrial Estate, Wrexham LL13 9QE Employer's website https://bcuhb.nhs.wales/train-work-live/ (Opens in a new tab)