Employer: The Newcastle upon Tyne Hospitals NHS Foundation Trust
Employer type: NHS
Site: Royal Victoria Infirmary
Salary: £23,615 per annum
Salary period: Yearly
Closing date: 05/02/2025 23:59
Interview date: 20/02/2025
Administration Assistant
Band 2
Newcastle Hospitals NHS Foundation Trust is one of the busiest and largest NHS foundation trusts in the country, with around 15,000 staff and an annual budget of £1.6 billion.
We have a long history of providing high quality care, clinical excellence, and innovation in medical research regionally, nationally and internationally.
We’re in the top five providers of specialised health services in the country, supporting people with a range of rare and complex medical, surgical and neurological conditions, cancers and genetic orders.
Our staff oversee around 6,500 patient contacts each day, delivering high standards of healthcare.
We are committed to promoting equality and diversity and recognise the benefit in providing an inclusive environment. We value and respect the diversity of our employees and aim to recruit a workforce which reflects the communities we serve, and is equipped to deliver the best service to our patients. We welcome all applications irrespective of people’s race, disability, sex, sexual orientation, religion or belief, age, gender identity, marriage and civil partnership, pregnancy and maternity and in particular those from under-represented groups.
Job overview
An exciting opportunity has arisen for an enthusiastic and motivated individual to join the Secretarial Team within the Dermatology Department for a Band 2 Administration Assistant. Post holders will be required to provide an efficient administrative service to the clinicians and their teams.
The successful candidate will work within a team of secretarial staff, but also have the ability to work independently. They will be required to follow Policies and Procedures.
The successful candidates will be able to demonstrate excellent communication skills, flexibility, reliability and must have an organised approach to work.
Main duties of the job
This role involves working closely with patients, medical and nursing staff. Post holders will be required to provide an efficient administrative service.
The role will include:
* Talking to patients over the telephone and ensuring their queries are dealt with efficiently
* Keeping VR dictation and typing up to date for the clinical team
* Opening and distributing post
* Making ad-hoc appointments
* Ad-hoc admin duties as requested by the clinical team
Working for our organisation
Our staff oversee around 6,500 patient contacts every day, delivering high standards of healthcare from the following sites:
* Royal Victoria Infirmary (RVI)
* Health Innovation Neighbourhood (on the former Newcastle General Hospital and Centre for Ageing and Vitality site)
* Newcastle Dental Hospital
* Newcastle Fertility Centre
* Northern Centre for Cancer Care, North Cumbria
* Northern Genetics Service
Please see attached information on what Staff Benefits we have to offer at our Trust under ‘Documents to download’ or ‘Supporting documents’.
Detailed job description and main responsibilities
* To support the provision of an efficient admin and clerical service within the operational services department.
* To ensure patient documents are prepared, updated and available in a timely manner.
* Provide information to patients, relatives and staff.
* Deal with telephone enquiries promptly.
* To ensure that data input is amended as necessary.
Person specification
Qualifications/ Knowledge
* English and Maths at Level 2 or equivalent (GCSE 9 - 4 or D-E or Functional/Key Skills Level 2).
Skills
* IT skills to include office software packages.
* Keyboard skills and Text Processing ability.
* Good communication skills both written, verbal and telephone skills.
Important note on completion of reference section of Application Form
All references from current and previous employers will be sought and must cover a minimum of 3 years employment. Therefore, when completing the reference section of your application form, please provide the address, telephone number and work email address of each of your current/previous line managers that cover 3 years employment. Failure to complete this section may result in your application not being processed.
Candidates who are shortlisted for interview will be contacted by e-mail. You should check your SPAM folders as well as your inbox. If you have not been contacted within 4 weeks of the closing date you should assume your application has been unsuccessful.
Employer certification / accreditation badges
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
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