Overview
At Solus Accident Repair Centres, we are seeking a Claims Resolution Specialist to utilize their customer service skills and knowledge of claims processes. The successful candidate will be responsible for managing a portfolio of cases, resolving disputes, and enhancing the customer experience.
Salary and Benefits
The estimated salary for this role is £45,000 - £55,000 per annum, depending on experience. We offer a comprehensive benefits package, including competitive pay, pension scheme, and opportunities for professional development.
About the Role
As a Claims Resolution Specialist, you will be responsible for:
* Managing a portfolio of cases, from initial assessment to resolution.
* Communicating with customers, insurers, and other stakeholders to resolve disputes and ensure customer satisfaction.
* Collaborating with internal teams to identify process improvements and implement changes that enhance customer experience.
Requirements
To succeed in this role, you will need:
* A proven track record in customer-facing roles or claims management.
* Strong communication and interpersonal skills.
* The ability to work independently and as part of a team.
Working at Solus Accident Repair Centres
We value our employees' contributions and offer a supportive working environment. Our hybrid working model allows for flexibility and work-life balance. We also prioritize employee development, providing regular training and opportunities for growth.