The Fife Arms Hotel is recruiting an experienced Hotel Shop
Manager to join the team. Located in the village of Braemar in the
heart of the Cairngorms National Park, The Fife Arms has recently been awarded
Conde Naste Readers’ Choice Best Hotel – UK, as well as the prestigious 2
Michelin Keys, and Aberdeen City & Shire’s Hospitality Employer of the
Year.
At the heart of the Fife Arms Hotel, Braemar, is Aladdin’s cave: the
Gift Shop, curated by Manuela Wirth, brimming with rare, beautiful, and
thoughtful objects. As Hotel Shop Manager, you will
consistently provide first class service to our guests, seizing opportunities to upsell and
maximise revenue by making informed recommendations based on in depth knowledge
of the products available.
Our Hotel Shop Manager
will be responsible for:
* Driving excellent
customer service standards within the Hotel Shop and provide an exceptional
customer experience without fail.
* Ensuring that The
Fife Arms is represented in-store by a team who are passionate about our Hotel
and ethos.
* Maintaining a
consistently high standard of presentation within the Hotel Shop, including
displays/visual standards, stock condition and general cleanliness.
* Stock control and
loss prevention: reacting to sales trends and communicating regular updates to
the Product Development Coordinator to ensure all operational demands are met.
* Management of the
Hotel Shop team, including training, performance management, rostering,
recruitment, and well-being.
* Engaging with the
local community to build relationships and the profile of the Hotel Shop and
The Fife Arms.
You’ll be
surrounded by a team with a creative flair and a passion for brilliant service
with a desire to learn and grow. All striving to go beyond for guests, our
team, and the community.
Our successful Hotel Shop Manager will have:
* Proven experience from within a similar luxury hospitality
and/or retail environment.
* The
enthusiasm and willingness to learn.
* Initiative, emotional intelligence, strong communication and organisation
skills.
* Experience of training, coaching and mentoring others.
* The ability to work under
pressure.
* A passion and ambition to deliver exceptional experiences.
What’s in it for you?
* Competitive salary plus
TRONC
* 30 days holiday
* Free annual guest
experience for you and a plus one
* Enhanced pension scheme
* Free food and drinks
whilst on shift
* Generous Artfarm-wide
discounts including our properties in Somerset, Scottish Highlands, London, Los
Angeles and Menorca!
* Amazing sports and social events
led by local social committees
* Life Assurance
* Health benefits including
a health cash plan
* Employee Assistance
Programme
* Career development
opportunities tailored around your aspirations and goals
About Artfarm
and The Fife Arms Hotel
Artfarm is a one-of-a-kind
independent hospitality company founded by Iwan and Manuela Wirth. Renowned for
developing and reinventing distinctive sites including the award-winning Fife
Arms Hotel in Braemar, The Fish Shop Restaurant & Fish Mongers in Ballater,
The Audley Public House & Mount Street Restaurant in Mayfair, London,
Manuela restaurant in Los Angeles, Roth Bar, Da Costa Italian Restaurant and
Durslade Farm Shop in Somerset, and Cantina Restaurant in Menorca. Artfarm
uniquely brings together art, community, education, people, and
place.
Located in the heart of
Braemar, the hotel houses 46 beautifully appointed bedrooms - each one a homage
to place, person, or event with links to the area along with the stunning
Albamhor Spa and some of the most unique event spaces. Dining experiences extend
to the Clunie Dining Room showcasing the art of open wood-fire cooking, The
Flying Stag Pub serving up local beers and firm Scottish favourites, Bertie’s
our glamorous and elegant Whisky Bar, Elsa’s our Art Deco Cocktail Bar, and our
more relaxed Drawing Room – all of which celebrate the best in local
ingredients and are expertly prepared by our dedicated culinary team.
Want to join the family?
Apply today!