Job Title: Senior IT Network Engineer
Salary: £39,000 - £43,000
Benefits: Pension | Medical Cash Plan | Life Assurance | Discounted Gym Membership and more
Overall Purpose: The Senior Network Engineer is responsible for Uptime of customer and internal IT systems, and providing technical support for customers.
Responsibilities:
* Responsible for the delivery, availability, integrity, and management of all network services that are offered via Avoira, working with our members and customers to manage their network services.
* Provide fault diagnosis and timely resolution of day-to-day network faults and incidents, upon escalation from IT Service Desk, other engineers or any other colleagues, 2nd and 3rd line technical support.
* Produce, develop, and maintain operational procedures, work instructions and other appropriate documentation.
* Ensure Service Desk tickets are dealt with in line with the relevant SLAs and KPIs.
* Ensure security âBest Practiseâ is adhered to. Investigate problems, according to impact, through to resolution or error identification.
* Assist Project Manager / Technical Services Manager on key projects.
* Lead projects when required. Responsible for uptime of Birchwood Park and Westlakes network and connectivity, plus any other locations Avoira IT manage.
* Responsible for Infrastructure/network systems using a range of tools and reacting to problems, develop / advise on improvements to monitoring platforms.
Skills & Experience
Essential:
* Excellent understanding of Networking and Network principles.
* Excellent understanding of VLANs and trunks.
* Knowledge and practical experience of troubleshooting and configuration of Routers / Switches / Firewalls.
* Practical Experience with CISCO and HP / Aruba switches.
* Practical Experience and solid understanding of L3 routing protocols, OSPF, EIGRP, BGP.
* Experience managing Solarwinds Orion NPM or other network monitoring platforms.
* Ability to contribute to the creation and update of network diagrams and documentation for design and planning network communication systems.
* An understanding of Microsoft Server and Desktop technologies.
* Good all-round troubleshooting, fault finding and problem-solving capabilities.
* Significant experience of troubleshooting network issues.
* Ability to quickly learn new or unfamiliar technology and products.
* Good level of commercial awareness.
* Minimum 5 yearsâ experience working in a similar role.
* Good knowledge of Server Operating systems, DHCP setup, DNS Setup.
* Hold CCNP certification or be willing to undertake the qualification (or equivalent)
Desirable:
* Experience of Microsoft Azure.
* Good understanding of telecoms systems.
* Experience in supporting Office 365 applications
Job Types: Permanent, Full-time
Salary: £39,000.00-£43,000.00 per year
Benefits:
* Company pension
* Gym membership
Schedule:
* Monday to Friday
Ability to commute/relocate:
* Warrington, WA3 6GA: reliably commute or plan to relocate before starting work (required)
Work Location: In person