InstaStaff are currently supporting a leading retail and clothing company, based in Kings Norton, with the recruitment of their new eCommerce Specialist
You will be managing their eBay and Amazon sites and will be a specialist in this area. Your role will be to manage and optimize the online marketplace presence while delivering exceptional customer service.
This is a full-time, permanent position aimed at boosting revenue across our eBay and Amazon through product listings, up selling and customer services.
The duties of the eCommerce Specialist will include:
Manage the companies eBay and Amazon accounts
Create, optimize, and manage product listings on popular online marketplaces
Monitor sales performance and implement strategies to maximize revenue
Respond professionally to customer enquiries, reviews, and feedback
Monitor market trends across both platforms
Handle customer phone calls and emails with professionalism and care
Address enquiries and resolve issues promptly across all communication channels
Ensure a positive customer experience at every touchpoint
Take high-quality product photos and edit them for use in listings
Create visually appealing and accurate product images using tools such as Adobe Photoshop
Analyse sales data and provide actionable insights to support growth.
Monitor and optimize advertising campaigns to maximize ROI.
Conduct market research and track competitor performance to stay ahead of trends
The ideal...