Contents Location About the job Benefits Things you need to know Apply and further information Location MOD Corsham, Westwells Road, Corsham, SN13 9NR About the job Job summary Defence Digital ensures our Armed Forces remain among the most technologically advanced in the world. We do this by putting innovative and effective technology into the hands of over 200,000 users, from the boardroom to the front line. We lead on cutting-edge data science, automation, and cyber security at scale. Our mission goes beyond the battlefield by leading humanitarian efforts and driving digital innovation that impacts lives across the globe. Defence Digital forms part of Strategic Command which manages the MODs joint capabilities for the Army, RAF, and Royal Navy. Watch our video to see what we do at Defence Digital Passionate about using your skills to make a critical difference? Your next career move could be here This position is advertised at 37 hours per week. Job description Joining our IT Service Management Team means you'll play a vital role in improving our service delivery and ensuring process adherence. Your role will include managing and coordinating tasks, resolving tickets to completion, and participating in broader IT Service Management activities. You'll work closely with Service Delivery Managers, Account Managers, and IT support teams to deliver world-class customer service. Responsibilities: Enhance processes by identifying problems and opportunities and contribute to recommending solutions. Take responsibility for an issue until a new owner has been found, or the problem has been mitigated or resolved. Optimise service delivery by examining groups of services and improving the underlying ones. Generate relevant reports in a standardised format within the agreed time frame. For further information on the role and responsibilities of an IT Service Manager, please refer to the Government Digital and Data Profession Capability Framework: IT service manager - Government Digital and Data Profession Capability Framework Person specification You will need to be confident, analytical, and articulate, with the ability to use your initiative to achieve successful and timely outcomes. This role demands a collaborative, assertive, and technically knowledgeable approach, along with excellent interpersonal and communication skills. You should have a proven ability to develop, maintain, and enhance relationships with a variety of internal and external stakeholders. When submitting your CV, please highlight your career history and experience relevant to this role. Additionally, refer to the "Things You Need to Know" section of the advert and provide a personal statement (max. 1250 words) demonstrating the essential criteria listed below: Detail your experience in developing and maintaining business relationships with stakeholders and working collaboratively with various teams. Share your working experience in a Service Management role within an Information Communications Technology environment, including the functions you performed. Behaviours We'll assess you against these behaviours during the selection process: Communicating and Influencing Working Together Delivering at Pace Technical skills We'll assess you against these technical skills during the selection process: IT Service Reporting Benefits Alongside your salary of £36,530, Ministry of Defence contributes £10,582 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides. Flexible working options- we understand the importance of adapting work to your life. Inclusion and diversity- our culture celebrates uniqueness and encourages collaboration of diverse thought. A pension scheme which secures your future. Generous annual leave- starting with 25 days and growing to 30 after just 5 years. Minimum of 15 Days Special Leave in a rolling 12-month period to volunteer for military or emergency service reserve commitments. Special Paid Leave for volunteering up to 6 days a year. Enhanced maternity, paternity and adoption leave. Most sites have good travel links with free car parking; many also have other facilities such as a Sports & Social Club and Gyms You can read more here- Civil Service Employee Benefits, Civil Service Careers (civil-service-careers.gov.uk) Equality and Diversity Our people are at the heart of everything we do at Defence Digital. Its vital that our workforce reflects the diversity of both our audience and the wider society in the UK, so were proud to be an equal opportunities employer and we actively seek candidates from diverse backgrounds and communities. We also recognise the importance of a good work life balance, so we do everything we can to accommodate flexible working, including part-time and job shares for all our roles. Please let us know in your application or at any stage throughout the process if this is something you want to explore. Professional Framework Statement Defence Digital operates an organisation model in which every individual belongs to a Government Profession. The successful applicant will be posted into one of the defined Government Professions on Standard Terms of Reference for the grade. Defence Digital reserves the right to move individuals between roles, within their allocated profession, to meet the needs of the business and in support of agile resourcing. Within Defence Digital each profession is led by a Professional Head of Community who will lead professional development and support the Continuous Professional Development path for their group. Learning & Development In Defence Digital we have a strong learning and development ethos, supporting you to fulfil your potential by providing: Learning and development tailored to your role Professional and Personal Development of skills Access to thousands of training courses through Civil Service Learning, some free or paid by MOD Ability to obtain industry recognised qualifications supported by MOD Hybrid Working Where business needs allow, some roles may be suitable for a combination of office and home-based working. This is a non-contractual arrangement where all employees will be expected to spend a minimum of 60% of their working time in office, subject to capacity. Requirements to attend other locations for official business or work in another MOD office will also count towards this level of attendance. Applicants can request further information regarding how this may work in their team from the Vacancy Holder (see advert for contact details). The successful candidate is required to carry out all their duties from a UK location and cannot do so from an overseas location at any time. Strategic Command is going through a significant transformation programme which aims to improve the way the Command conducts its business and delivers for Defence and the nation. As a consequence of this, all posts within Strategic Command Headquarters and in time the wider organisation, are/will be subject to review and potential changes as we continuously improve across the period of the transformation programme. These changes may be minor or could be more substantive and will generate new opportunities. Throughout, the Commands transformation programme is committed to following the MODs framework on managing and supporting people through the change process and places an emphasis on early and open consultation and engagement with the Commands personnel and Trade Unions. The post does not offer relocation expenses. External recruits who join the MOD who are new to the Civil Service will be subject to a six-month probation period. Please Note: Expenses incurred for travel to interviews will not be reimbursed. Please be advised that the Department is conducting a review of all pay related allowances which could impact on those allowances that the post currently being advertised attracts. Any move to MOD from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax-Free Childcare. Determine your eligibility at https://www.childcarechoices.gov.uk/. The Ministry of Defence is committed to providing a safe and healthy working environment for its staff which includes educating them on the benefits of not smoking, protecting them from the harmful effects of second-hand smoke and supporting those who want to give up smoking. Under the Smoke-Free Working Environment policy, Smoking and the use of all tobacco products (including combustible and chewing tobacco products) will not be permitted anywhere in the Defence working environment however some exemptions are in place, please refer to local guidance. The policy is Whole Force and includes all Defence personnel, contractors, visitors and other non-MOD personnel. All applicants seeking, considering, or accepting employment with the Ministry of Defence should be aware of this policy and that it is already in place at a number of Defence Establishments. MOD Recruitment Satisfaction Survey We may contact you regarding your experience to help us improve our customer satisfaction. The survey is voluntary and anonymous. You may however be given the opportunity to provide additional information to help us improve our service which includes the collection of some personal data as defined by the United Kingdom General Data Protection Regulation (UK GDPR). The MOD Privacy Policy Notice sets out how we will use your personal data and your rights. Things you need to know Selection process details This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Experience and Technical skills. To apply please complete the CV template provided on the CS Jobs dashboard, ensuring your CV highlights your relevance to the essential criteria. All applicants will also need to provide a personal statement (max. 1250 words) and it is vital that this includes evidence of the following essential criteria (which is also listed within the Person Specification). Each one will be scored 1-7 and make up part of your overall score to assess your suitability to be invited to interview. Essential Criteria: Detail your experience in developing and maintaining business relationships with stakeholders and working collaboratively with various teams. Share your working experience in a Service Management role within an Information Communications Technology environment, including the functions you performed. Please find below, a link to our video which gives you helpful tips and guidance on the CS Jobs application process: Watch: How to apply on CS Jobs: Guide and Tips Well assess you against these Behaviours and Technical Skills during the interview process: Behaviours At interview, you will be assessed against the following: Communicating and Influencing Working Together Delivering at Pace Technical skills We'll assess you against these technical skills during the selection process: IT Service Reporting Please note, if you are selected for an interview, it will be held via Teams. We will try and offer as much flexibility as we can, but it may not be possible to offer alternative dates for interviews or assessments. AI Usage in Job Applications We encourage the use of technology to streamline the job application process. Artificial Intelligence (AI) tools can be helpful in generating ideas, improving writing style, and increasing efficiency. However, it is essential that any content submitted as part of a job application is truthful, accurate, and a genuine reflection of the applicants qualifications and experiences. Any use of AI should be supplementary to your own knowledge and abilities. Ultimately, the application should demonstrate your unique skills and suitability for the role. The Civil Service embraces diversity and promotes equality of opportunity. There is a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria. If you need to advise us that you need additional help or reasonable adjustments for the recruitment process, please contact: DBSCivPers-Resourcingteam3mod.gov.uk. As a result of the changes to the UK immigration rules which came in to effect on 1 January 2021, the Ministry of Defence will only offer sponsorship for a skilled worker visa under the points based system, where a role has been deemed to be business critical. This role does not meet that category and we will not sponsor a visa. It is therefore NOT open to applications from those who will require sponsorship under the points based system. Should you apply for this role and be found to require sponsorship, your application will be rejected and any provisional offer of employment withdrawn. Feedback will only be provided if you attend an interview or assessment. Security Successful candidates must undergo a criminal record check. Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check (opens in a new window). See our vetting charter (opens in a new window). People working with government assets must complete baseline personnel security standard (opens in new window) checks. Nationality requirements This job is broadly open to the following groups: UK nationals nationals of the Republic of Ireland nationals of Commonwealth countries who have the right to work in the UK nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window) nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS) individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020 Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service Further information on nationality requirements (opens in a new window) Working for the Civil Service The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants. We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window). The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria. The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy. Diversity and Inclusion The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window). Apply and further information This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative. Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records. Contact point for applicants Job contact : Name : DD Talent Acquisition Team Email : ukstratcomdd-hr-talentacqdelmod.gov.uk Recruitment team Email : DBSCivPers-Resourcingteam3mod.gov.uk Further information Please ensure you read the attached candidate information document prior to completing your application. If you are dissatisfied with the service you have received from DBS, or believe that DBS has failed to follow the recruitment process in line with the Civil Service Commission principles of selection for appointment on merit on the basis of Fair and Open competition, you can raise a formal complaint by writing to DBS at the following address: Defence Business Services, Scanning Hub, Room 6124, Tomlinson House, Norcross Lane, Blackpool, FY5 3WP. If after raising your complaint with DBS you remain dissatisfied you can complain directly to the Civil Service Commission at the following address:, Civil Service commission, Room G/8, 1 Horse Guards Road, London, SW1A 2HQ Or by email: infocsc.gov.uk. Attachments Campaign Pack for Defence Digital Opens in new window (pdf, 10MB) Candidate Information Pack Opens in new window (docx, 31kB) Stratcom Candidate Information Pack Opens in new window (pdf, 469kB) MOD Candidate Pack Opens in new window (pdf, 1562kB) Share this page Print Email Facebook Twitter LinkedIn GMail