The Job Description and Person Specification are attached to this job, please review for the full details and responsibilities Use good communication skills to disseminate information and promote and maintain good working relationships within the department and trust wide. Promote the use of communications skills to overcome language and understanding difficulties when interacting with patients and their relatives. Be able to show empathy and compassion on a frequent basis, when caring for people who are experiencing bereavement or have a relative who is critically ill. Be able to use communication skills when taking telephone queries about the condition of patients or from patients or their relatives who have a complaint. To assist in establishing the promotion of health and the prevention of illness.