Annual salary: up to £28,350.00
Planner
Croydon - West Wickham
Full Time, Permanent, 42.5 hours per week, Monday to Friday
Salary up to £28,350 per annum
We are the largest provider of repairs and maintenance, and regeneration services across the UK. Mears provides tailored rapid-response and planned maintenance services through partnering arrangements with more than 70 local authorities, Arm's Length Management Organisations, and Housing Associations.
About the Role:
As a Planner, you will be working within the Croydon branch in a stable and profitable contract, delivering excellent service and support through our local teams, who understand the importance of working together for the local community. You will support residents with reactive repairs and maintenance across our portfolio of properties as part of a local repairs team. This role ensures that works orders are scheduled through the in-house appointments system, repairs works are allocated to trade operatives, and all works are carried out with minimal average turnaround time while managing KPIs as a team.
* Support the scheduling of operative and sub-contract resources to ensure effective resource management and delivery of a customer-focused repairs service.
* Ensure IT systems are operated effectively, operatives are using and updating their PDAs appropriately, and schedule of rate codes are inputted correctly.
* Monitor and update repairs on an ongoing basis regarding job status, including jobs raised, booked within target time, cancelled works orders, overdue jobs, and follow-on jobs.
* Maintain a professional manner when communicating with service users, clients, and both internal/external stakeholders, ensuring a customer-centric experience.
* Act as a key communicator between residents and maintenance workers regarding ongoing work.
* Collaborate with team members including administrators, operatives, supervisors, and subcontractors to ensure efficient service delivery.
* Follow and support policies, procedures, initiatives, and work instructions at all times, keeping company assets in good condition and reporting damages to your manager.
* Provide backup to other planners, covering absences, and attend informal and formal company & client meetings and training sessions as required.
Role Criteria:
* Experience in scheduling work orders through in-house appointment systems.
* Previous experience in planning within a Social Housing environment.
* Extensive experience in planning.
* Good verbal and written communication skills.
* Strong time management, planning, and organisational skills.
* Proficient in computerised systems.
* Excellent customer service skills.
* Full UK driving license.
All our roles require candidates to have the entitlement to work within the UK; Mears does not currently offer visa sponsorship.
Benefits we can offer you:
* 25 days annual leave plus bank holidays.
* Annual Mears Fun Day - A massive thank you from the Executive team for all the hard work!
* Volunteering Leave - Paid volunteering in the community, supporting our social value commitment.
* Staff perks with Mears Rewards - Discounts on groceries, holidays, eye test vouchers, Share save scheme, and more.
* Family-friendly policies.
To apply, follow the link below or contact Laura Bourne at laura.bourne@mearsgroup.co.uk.
Mears Group is a Disability Confident employer, recognising our people as our greatest asset. We value individuality and ensure equal access to opportunities for all.
Candidates should be aware that all roles are subject to relevant DBS/Security checks before or upon commencement of employment.
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