We have an exciting new opportunity for a HR Systems Platform Analyst to join our People Team. You’ll be responsible for supporting the design, implementation, and day-to-day support of our Workday platform, with the goal of leveraging technology to support process improvement, operational excellence, and a high-quality employee experience. As a system support role there is an expectation that the team are available to support the system between 8.30am and 5pm.
At AXA we work smart, empowering our people to balance their time between home and the office in a way that works best for them, their team and our customers. You'll work at least 40% of your week away from home, moving to the majority of your working week from September 2025. Away from home means either attendance at one of our office locations, visiting clients or attending industry events.
What you’ll be doing:
* Working on bi-annual releases and small internal change requests alongside platform consultants and people teams to understand the change, gathering requirements and understanding the impacts and benefits
* Responsibility for configuring and testing non-technical change in staging working with platform consultants to gain sign off and move to production ensuring changes are delivered smoothly
* Supporting the issue management process; triaging tickets, answering queries and troubleshooting simple system issues, access management, provide guidance on system functionality and escalating issues where appropriate
* Liaising with the platform consultants, understanding the AXA business and how our SaaS solutions can be leveraged to improve service delivery and employee experience
* Creating and maintaining documentation relating to system configuration, process and user manuals
* Identifying opportunities to enhance business processes and operational working to improve efficiencies in people processes
* Creating innovative functional HCM solutions supporting deployment in Workday Core HCM, Payroll, Compensation, Absence, Time and Attendance
What you’ll bring:
* Workday Core HCM, absence, time and attendance experience
* Proven experience of small change, internal enhancements and configuration delivery
* Strong stakeholder management skills
* Ability to create and maintain process documentation in a clear and consistent way
* Experience of UAT testing, planning and execution
* Ability to analyse non-technical performance information to identify root causes
* Capability to learn new technology quickly
* Experience of SaaS enhancement process is desirable
* Good problem solving skills
As a precondition of employment for this role, you must be eligible and authorised to work in the United Kingdom.
What we offer:
* Competitive annual salary dependent on experience
* Annual company & performance-based bonus
* Contributory pension scheme (up to 12% employer contributions)
* Life Assurance (up to 10 x annual salary)
* 25 days annual leave plus Bank Holidays
* Opportunity to buy up to 5 extra days leave or sell up to 5 days leave
* AXA employee discounts
* Gym benefits
To apply, click on the ‘apply for this job’ button, you’ll then need to log in or create a profile to submit your CV. We’re proud to be an Equal Opportunities Employer and don’t discriminate against employees or potential employees based on protected characteristics. If you have a long-term condition or disability and require adjustments during the application or interview process, we’re proud to offer access to the AXA Accessibility Concierge. For our support, please send an email to lauren.standen@axa-insurance.co.uk.
Who we are:
AXA UK Support Functions power AXA’s three customer-facing business units, providing the infrastructure, support and expertise to ensure our customers can always count on us. Whether you’ve got heaps of experience and qualifications behind you, or you’re just starting out, we’ll give you the support and opportunities to help you grow and develop with confidence.
#J-18808-Ljbffr