Friends of the Earth has recently launched its new CRM system, using Microsoft Dynamics. This has been the result of a multi-year project to refresh processes and tools across the organisation, with Applications & Data team members at the heart of this change. We’re now looking for an excellent technology leader to enable the continuation of this work: to set the vision and enable its ongoing development and support, as well as to lead the newly formed multidisciplinary team on a day-to-day basis. Working in an Agile manner, you will lead technology work across our business-critical systems and processes, promoting the effective use of supporter data to deliver our goal of being a data-driven organisation. This includes our Dynamics CRM and integration, and our SUN finance system. You will also be a key contact point across the IT department for project management and, when required, be an escalation route for support incidents and requests in your area. Key Skills and Attributes: With strong experience of working with data and internal business applications, and effective stakeholder management, you’ll be able to work with peers at all levels across the organisation to agree a technical roadmap for this work area and then focus on the detail to make it happen. This will include helping set the standard for the use of data across the organisation, using our new systems to enable this. Your strong business analysis skills will be put to great use in understanding the differing business processes and identifying areas for ongoing improvement, working with the specialists in your team. This will be accompanied by a prudent approach to assessing the value of each piece of work – whether a support request or a more substantial change - ensuring it represents cost effective ways to improve how we achieve our goals as a campaigning charity. This is a complex environment, and your previous experience of supporting varied processes and applications will mean you’re able to prioritise effectively and ensure standardised troubleshooting approaches are used. Likewise, you’ll ensure we follow a robust and modern Software Development Lifecycle to promote changes through environments with appropriate testing and risk mitigation. If you have technical experience with the Power Platform, Logic Apps or SQL, will may come in handy when the team design and make these changes. Your excellent understanding of Agile methodologies will mean you’ll fit right into leading within the team’s established Agile Scrum practices and support the ongoing improvement of their ways of working – and help shape how technology approaches project management. Finally, you’ll be adept at working with others to tackle problems together: internal stakeholders will look to you for how to achieve technical change, and you’ll have excellent account management with our external partners who support our systems and will deliver some of the changes needed. The team: The team are an excellent group of people, who’ve made a huge contribution to our work at Friends of the Earth and are well respected. They comprise two Application Specialists (one Finance, one Dynamics) and two Data Developers. All have significant expertise in different parts of our systems. The team have recently been formally brought together following a restructure but have worked together closely for the past few years throughout the delivery of the CRM project. The team use Agile Scrum for their delivery work, for which you will be the Product Owner. The team works a hybrid pattern: often remote, but sometimes together as appropriate; typically, this is in our London office but can vary. You will formally line manage all four team members. Closing Date: Monday 10th February 2025 (23:59). Interview Dates: 20th February 2025. Please note we only accept applications via the Friends of the Earth Application System. We offer a competitive range of benefits, good work/life balance including a 4-day working week with no loss of pay, excellent learning and development opportunities and a vibrant organisational culture. Our staff body is currently under-representative of People of Colour, LGBTQIA people and people with long term conditions or impairments. We are committed to eroding these historic barriers, so as to create a movement in which people from all walks of life see themselves in, and so we particularly encourage you to apply if you belong to one of these groups or sit at multiple intersections of disadvantage. We are committed to the Disability Confident standard and will guarantee an interview to any candidates who declare a disability and who meet the essential criteria for the role. Friends of the Earth staff who publicly represent Friends of the Earth (including all campaigners) are not allowed to also represent a political party. This is to ensure that there can be no confusion in the minds of the public about Friends of the Earth's party-political independence. Affected staff should also seek permission from the Senior Management Team if they wish to hold a non-public facing official role in a political party. If this is an issue, please do raise this with us as soon as possible. Friends of the Earth is an international community dedicated to protecting the natural world and the wellbeing of everyone in it. We lead campaigns, provide resources and information, and drive real solutions to the environmental problems facing us all.