Job Title: Senior Network Engineer
Location: Remote/Portsmouth
Salary: £55,000 - £60,000 + additional on-call bonus
Overview:
Responsible for the day-to-day support of the customer's network, ensuring its components are running and are working as expected. Triage and resolution of customer faults with support from wider team as required. Design, planning and implementation of project activities.
You'll ideally have multi-vendor network experience of the following - Cisco, FortiGate, Meraki, Palo Alto, Sonicwall.
Responsibilities:
Ticket Management + customer service
Must be an exemplar of the ticket management processes
Working with the team to ensure that customer tickets are picked up and owned, complying to the ticketing processes
Triage and resolve, either individually, with the support of or supporting the wider team
Meet or exceed the customer SLA
Effective communication to the customer and within the team
Infrastructure
A subject matter expert in one or more relevant disciplines
A comprehensive understanding of network infrastructure & IT ideologies and the interaction between physical, virtual and network layers
Multi-vendor network experience of the following Cisco, FortiGate, Meraki, Palo Alto, Sonicwall
A thorough understanding of network topology
Monitoring and identifying issues, owning through to resolution whilst working with the wider team when required
Proactively identifying improvements for the network configuration
The ability to architect a solution or design for project activities
Operating systems and software configuration
A thorough understanding of multiple operating systems, to aid in network configuration and fault finding
In-depth experience in administering virtual and physical network infrastructure
Identify and undertake software or firmware installations and upgrades
Develop scripts and processes to aid day-to-day activities, automating and streamlining wherever possible
Gain or hold relevant accreditations (e.g. Cisco CCNP)
Security
Comprehensive knowledge of the potential threats to IT environments from internal and external influences, weak adherence to security protocols and human error
Proactively (and as a team) protect customer environments from vulnerabilities utilising tools such as vulnerability scanning
Change control
Complete understanding of the reasons underpinning change control, adhering to all required processes
Support the team by creating CRQs, adhering to customer best practice
Implement and execute CRQs, as required and per process
Asset Management
Maintain asset documentation with additions, decommissions and updates to ensure that the scope of support for our customers is understood, accurate and kept up to date
Qualifications:
A technical leader and mentor for the team
Excellent communication skills, both written and spoken, able articulate ideas or proposals clearly
Capable of working in a team or individually, as circumstances dictate
Able to follow procedures, policy, instruction and guidance
A troubleshooting mentality to tackle complex problems
Self-starting, both in terms of 'getting things done' and the self-development to attain new skills, capabilities and knowledge
Open minded and innovative, challenging the status quo and striving for better solutions or developing new ideas
Conscientious, taking ownership and responsibility, seeing tasks through to resolution either individually or with the assistance of others, whilst ensuring all stakeholders are kept informed
Create, review and maintain support documentation
Active self-development, striving to acquire new skills and becoming expert in existing areas of proficiency
Demonstrate a judged and appropriate decision-making capability (which also shows ownership and leadership)
Disclaimer:
This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering Limited ("ARM"). ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions. Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission