Talent Management Specialist Location: Hybrid Luton The Role You will act as the first point of contact for all Contingent Worker enquiries and will be responsible for ensuring a timely and effective response, working collaboratively with colleagues and external stakeholders to resolve. You will be passionate about delivering an excellent service and will be genuinely excited to delight and support customers with their enquiries The role will be accountable for the delivery of an unrivalled contractor experience once in situ of assignment, including wellbeing counsel for the Contingent Worker Community. Key Responsibilities Provide an onsite and offsite helpdesk for candidate enquiries. Receive incoming queries via various channels from Contingent Workers. Log all incoming queries on the Customer Hub systems tracker. Provide an initial response to the enquiry within the contractual KPI. Triage the query within the contractual KPI (2 working days). Ensure all enquiries are managed and resolved effectively and within a timely manner by collaborating with the relevant team members and experts within the account team. Accountable for query resolution, keeping CLR’s updated regularly with the progress of resolving the query and facilitating introductions to SME’s. Ensure all recipients have received a status update on their open query within 14 working days. Act as the first point of contact for CLR escalations by responding and investigating the complaint, following the escalation process. Ensure a timely response and appropriate solutions and alternatives are provided to the recipient. Provide regular updates and management information on the status of queries, average response times, volumes and query types. Be proactive to identify potential queries before they arise and work collaboratively across the team to implement communication and processes which will minimise CLR queries and complaints. Embody the principles of Golden Thread, ensuring candidate and worker relationships are maintained, in order to reduce CLR attrition rates. Develop sustainable relationships with CLRs and gain their trust through open and interactive communication. Provide content and relevant updates for monthly CLR communication and engagement programmes. Support RBP’s and CSM’s with candidate care programmes, such as drop – in sessions, focus groups, satisfaction surveys, working together to implement action plans for improvement. Together with the RBP and CSM provide wellbeing counsel for the CLR Community. Manage the candidate journey and expectations through the inflight and on – boarding processes. What we’re looking for We need a proactive, consultative communicator, who can build professional and collaborative relationships by naturally building rapport with all Customers (Client, Team, Candidates, Workers and Suppliers). You will be required to undergo Security Clearance for the role which will be discussed at application stage. Why should you join TeamGuidant At Guidant Global, we’re on a mission to change our industry for the better. We believe that our people are our biggest asset and strategic advantage. We are real people, recruiting real people. That's why we encourage our people to bring their authentic selves to work, so they can feel their best every day. At Guidant Global, we’re people-centric to our core. If you’re looking for a career with purpose, autonomy and progression, join us on our journey. Together, we can show the world ABetterWay. You’ll be joining a hugely welcoming and supportive team. We encourage our people to work in ways that truly suit them to enable them to be happy both inside and outside of work with agile working arrangements to suit you as an individual. You can advance your career working with big-name clients, collaborating with senior stakeholders, with clearly defined career paths and access to fully funded qualifications We are a ERS Silver Standard employer and a Disability Confident Leader. We are a Glassdoor open company with excellent feedback and great ratings We offer an enhanced maternity and paternity package. Everyone at Guidant Global gets a flexible benefits package – including a buy/sell holiday scheme and a paid birthday day off. A better way – Be the change Our ambition is to change the quick-fix, profit first, impersonal approach that prevails in the recruitment industry, because we know there is a better way. We stand for a collaborative, people-centric approach that builds true partnerships based on trust. Our people take bold action; supporting and challenging each other to be a positive and powerful influence in the world of work. Join TeamGuidant – Be the change.