HR Document Consultant £23,000-£25,000 Fully office based role (essential) Based in Hinckley, Leicestershire 8:30am - 5pm 2 stage interview process Working for a HR Consultancy firmClient Details HR Document Consultant £23,000-£25,000 Fully office based role (essential) Based in Hinckley, Leicestershire 8:30am - 5pm 2 stage interview process Working for a HR Consultancy firmDescription Produce documentation and manage client requirements via video call Manage relationships with a large volume of clients Manage the documentation inbox, responding and actioning queries within the agreed SLA Attend 4 meetings per day, with different clients and industries Responsible for drafting client documentation Meet personal and department KPIs and SLAs Guide clients, provide advice, answer queries related to all employment law/HR queries Must be confident speaking to clients via phone, email and face to face on a daily basis Refer appropriate products and services to clientsProfile HR, Law, Sales, Contact Centre, Recruitment background would be beneficial to the role Excellent customer service skills Able to support and pro-actively meet KPI's Able to work to tight deadlines and competing priorities Able to manage relationships with clients and stakeholders at all levels Able to manage an efficient and seamless service to clients Excellent written, documentation and reporting skills Knowledge of HR processes and legislation Remain professional in a fast-paced environment Comfortable selling products and generating new businessJob Offer HR Document Consultant £23,000-£25,000 Fully office based role (essential) Based in Hinckley, Leicestershire 8:30am - 5pm 2 stage interview process Progression encouragedBenefits: 25 days holiday 8 bank holidays Extra day of for your birthday Access to the Employee Assistance Programme Private medical (with length of service) Discretionary profit share