Face to Face Delivery Manager - Outsourced Partners
Apply locations: Stratford (2 Redman Place)
Time type: Full time
Posted on: Posted Yesterday
Time left to apply: End Date: December 9, 2024 (9 days left to apply)
Job requisition id: R030041
Salary: £34,000 - £39,000 plus benefits
Reports to: Senior Face to Face Manager
Directorate: Marketing, Fundraising & Engagement
Contract: Permanent
Hours: Full time 35 hours per week (compressed hours or 4 day weeks would be considered)
Location: Stratford, London - Office-based with high flexibility (1 day per week in the office). We are also open to flexible working requests such as home working.
Closing date: 08 December 2022 23:55
This vacancy may close earlier if a high volume of applications is received or once a suitable candidate is found. Therefore, we strongly recommend that you apply early to avoid disappointment.
Visa sponsorship: You must be eligible to work in the UK to apply for this vacancy. Cancer Research UK is not able to offer visa sponsorship.
Recruitment process: Competency based interview via Teams
At Cancer Research UK, we exist to beat cancer.
Cancer Research UK is looking for a dynamic, pragmatic and proactive individual to join us as Face to Face Delivery Manager for our outsourced partners.
As well as having our own in-house Face to Face Fundraising team, we work with circa 4 agencies who provide us with the resources to engage and inspire the public to sign up to monthly donations supporting CRUK. To date, we have generated over £120m from face-to-face fundraising third-party individual giving activity, having a huge impact for our life-saving research.
As a Face-to-Face Fundraising Manager, you’ll be the driving force behind delivering our ambitious fundraising targets in this area, maximising opportunities, working with a range of agencies, stakeholders and your team to deliver our outsourced face-to-face acquisition programme in the UK, ensuring its success day to day.
You don’t need to have worked specifically in the Face-to-Face Fundraising space previously, but you will need to come with experience of managing multiple agency relationships as well as strong stakeholder management skills.
In return, you will have the chance to work within a varied role where you can use your skills and experience to help us beat cancer sooner.
What will I be doing?
* Deliver a face to face fundraising acquisition programme via outsourced partners, in line with agreed strategy and targets.
* Drive the success of the face to face fundraising acquisition programme, ensuring key performance indicators are met, pro-actively looking for opportunities to improve performance, working collaboratively and alongside our outsourced partners in order to do so.
* Ensure appropriate training and compliance monitoring of face to face outsourced partner activity is in place, with timely and appropriate remedial action being taken where needed to ensure Cancer Research UK and industry standards are upheld and an excellent supporter experience is offered.
* Establish, develop and maintain excellent relationships with our suppliers and partners, proactively looking for opportunities to optimise our partnership with outsourced partners, for the benefit of the organisation.
* Lead on the troubleshooting of day to day campaign delivery challenges, acting swiftly to implement workable solutions and ways forward, working closely with the F2F Manager – Outsourced Partners, Individual Giving Operations team, and the relevant stakeholders in order to do so.
* Ensure all operational aspects of campaigns from planning through to execution and analysis are in place and as efficient as possible, putting processes in place to ensure the effective management of campaigns, working with the Individual Giving Operations team and other internal and external stakeholders to achieve this.
* Onboard new suppliers as required, and manage existing relationships through contracts, performance, monitoring compliance and service level agreements, working closely with the Face to Face Manager – Outsourced Partners, in order to do so.
What are you looking for?
* Relevant experience of managing agency relationships, contract management, managing performance, meeting or exceeding key performance indicators (Face to Face agencies would be beneficial but isn’t essential).
* Experience of working in a heavily regulated environment and ability to get up to speed with current fundraising regulation.
* Relevant experience of planning, delivery and analysis of end to end project activity or campaigns (fundraising or face to face would be beneficial).
* Flexible approach, with an ability to work successfully in a dynamic operating environment.
* Proactive approach to problem solving with ability to manage several projects at any one time.
* Excellent influencing and negotiation skills – both internal and external stakeholders, and suppliers.
* Excellent verbal and written communication skills.
Our organisation values are designed to guide all that we do.
Bold: Act with ambition, courage and determination.
Credible: Act with rigour and professionalism.
Human: Act to have a positive impact on people.
Together: Act inclusively and collaboratively.
We’re looking for people who can believe in and embody these organisation values and can use them to drive forward progress against our mission to beat cancer.
If you’re interested in applying and excited about working with us but are unsure if you have the right skills and experience, we’d still love to hear from you.
What will I gain?
We create a working environment that supports your wellbeing and provide a generous benefits package, a wide range of career and personal development opportunities and high-quality tools. Our policies and processes enable you to improve your work-life balance, take positive steps in your career and achieve your personal wellbeing goals.
You can explore our benefits by visiting our careers web page.
How do I apply?
We operate an anonymised shortlisting process in our commitment to equality, diversity and inclusion. CVs are required for all applications; but we won’t be able to view them until we invite you for an interview. Instead, we ask you to complete the work history section of the online application form for us to be able to assess you fairly and objectively.
For more information on this career opportunity please visit our website or contact us at recruitment@cancer.org.uk.
Cancer Research UK is committed to safeguarding the wellbeing of its staff, volunteers, beneficiaries and other people who come into contact with the charity through all of its diverse range of activities. To review our safeguarding statement please visit Safeguarding at Cancer Research UK | Cancer Research UK.
Our vision is to create a charity where everyone feels like they belong, benefits from and participates in the work we do. We actively encourage applications from people of all backgrounds and cultures, in particular those from ethnic minority backgrounds who are currently under-represented.
We want to see every candidate performing at their best throughout the job application process, interview process and whilst at work. We therefore ask you to inform us of any concerns you have or any adjustments you might need to enable this to happen. Please contact recruitment@cancer.org.uk or 020 3469 8400 as soon as possible.
Unfortunately, we are unable to recruit anyone below the age of 18, so that we can protect young people from health & safety and safeguarding risks.
About Us
As the world’s largest independent cancer research charity, we conduct research into the prevention, diagnosis and treatment of the disease. Our aim is to see 3 in 4 people survive cancer by 2034 and our staff are integral to achieving that ambition. Cancer Research UK offers you excellent prospects to expand your career as well as the ability to make a real difference to the lives of others. We're always looking for sharp, brave, and collaborative people to join Cancer Research UK and continue to make it a great place to work. Find the career you're looking for and let us change lives together.
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