In this role, you will be required to give guidance, support, and information to households in crisis using your skills to individuals with benefits advice, housing advice, energy & water schemes and more. Communication skills are vital for this position, both written and verbal. Using your skills, you will have the confidence to engage with customers, sometimes managing difficult conversations. You will have experience in supporting others preferably in delivering welfare focused interventions and have knowledge of grant funding available sources. You will be highly proficient in the use of IT, specifically Microsoft applications. You will be positive, patient, and empathic with an adaptable approach and have a passion for communicating and engaging with people. Deliver a professional and responsive service Advise clients on available benefit claims and potential grants available To support on housing issues To create and maintain high standards of case recording, providing information on the outcomes and details of advice, actions, and closure To refer clients to other agencies as appropriate for specialist help with issues that fall outside the remit of the service Keep all records confidential, safe, and accessible for future retrieval Non-judgmental approach