*** This role is not eligible for UK Visa Sponsorship - the successful applicant will need to have a pre-existing Right to Work in the UK in order to be offered an employment contract ***
Horticultural / Landscaping - Customer Services Advisor / Manager
* Do you have a passion for the horticultural / garden centre / landscaping / grounds maintenance sectors?
* Do you thrive on building strong customer relationships and providing excellent customer care?
* Are you looking for a new challenge in a dynamic and growing company?
Location of the Job: East Midlands.
Salary and Benefits Package: Paying up to £45,000 salary.
Additional Information: This is an exciting opportunity to join a reputable company with a strong market presence, offering career growth and development in a supportive environment.
About the Company: Our client is a well-established horticultural grower, supplying the amenity and commercial sectors across the UK. They are known for their high-quality products, customer-focused approach, and commitment to excellence in the horticultural industry.
The Job Role Details: You will play a key role in managing customer relationships, providing expert advice, and driving sales growth. You will oversee the entire customer lifecycle, from initial enquiries and quotations to product dispatch and after-sales support. Your knowledge of the horticultural industry will allow you to provide tailored solutions to meet client needs effectively.
Key Responsibilities:
You will:
* Conduct proactive sales activity to grow revenue and expand the customer base.
* Provide pricing, availability, and horticultural advice to customers.
* Build and maintain strong client relationships to encourage repeat business.
* Assist with credit control processes to ensure smooth financial transactions.
* Deliver accurate and timely cost calculations and quotations.
* Monitor stock levels and liaise with suppliers for purchasing requirements.
* Represent the company at trade shows, exhibitions, and industry events.
* Identify customer needs and market trends, reporting insights to senior management.
* Handle customer enquiries, complaints, and issues professionally.
* Collaborate with the sales team to share best practices and improve processes.
* Support the training and development of junior team members.
Ideal Person Skills & Qualifications:
You will have / be…
* A previous background within grounds maintenance, landscaping, horticultural or amenity supplies.
* Strong knowledge of nursery stock, growing cycles, and plant care.
* Excellent communication and negotiation skills to engage customers at all levels.
* Proficient in Microsoft Office (Excel & Word) and CRM systems.
* Strong numerical and analytical skills for cost calculations and stock management.
How to apply: Please click on the apply button to submit your application.
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