Inbound & Outbound Sales Assistant How our customers see us: We reliably distribute flooring to our loyal customers across the UK so they don’t have to travel so far. But we’re not just Carpet & Flooring, we are a community of loyal, reliable and resourceful people and we always find a way, going the extra mile. How our colleagues see us: We have many opportunities to get creative, as well as the confidence to make important decisions and see the impact We’re a Great Place to Work because our people have the freedom to shape their career. We prioritise mental health and wellbeing, and we advocate equity, diversity and inclusion. We are dedicated to the development, retention and motivation of our people. We care about the environment, and as such, we act sustainably and relentlessly look for ways to reduce our carbon footprint. What’s on offer: Long-term commitment Positive and encouraging environment Commitment to sustainability Competitive sales bonus 25 days annual leave, option to buy 3 days, Christmas break Bank Holidays Long-service holidays Long-service awards 24/7 wellbeing support and counselling (EAP programme) Internal GP medical helpline Healthcare cash plan Life assurance Bike2Work scheme Company pension Colleague discounts Shopping vouchers Employee of the month scheme Free onsite parking Role summary: Monday to Friday 8am to 6pm 60-minute break No two days are the same, but your role will normally involve engaging with your customers over the phone, as well as Salesforce, our CRM platform. You will have unlimited opportunity to promote the benefits of TradeChoice and entice new customers to unlock exclusive deals and receive an unparalleled bespoke service. You will also have the privilege of providing anticipatory solutions, because we are good at listening and getting to know our customers. Overall, your mission is to go the extra mile to impress our customers, live up to our customer brand proposition, and ensure we deliver on time in full (OTIF). What we are looking for: Commercial awareness Flooring and wholesales industry/sector Proven experience working to sales targets Customer service experience Data analysis and reporting Provision of high quality service in a customer-facing role Adaptive communication Ability to build and maintain positive relationships Ability to work to targets and deadlines Self-motivation, resilience and tenacity Ability to deliver excellent quality customer service to all customers Self-starting and demonstrating initiative Comfortable working collaboratively and autonomously Career development: Regional sales with a company car (contract or retail rep) Sales office management You will be able to explore other opportunities upon joining us Please ensure you are happy with the commute before applying. If you have not received an update within 14 days of applying, this means you have not been progressed to the next stage. More about us: We have been Distributor of the Year since 2016 under the Contract Flooring Journal Every day we demonstrate commitment, respect, integrity, trust, teamwork and fun. We truly care about diversity and inclusion, mental health and wellbeing. We are dedicated to the development, retention and motivation of our people. REF-(Apply online only)